Reviews of Bartesian

By: Bartesian

List of user reviews and ratings for Bartesian

Total ratings

1.63 (Rating count: 173)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users generally appreciate the Bartesian product and customer service but consistently report major issues with the app. The app struggles with login problems, broken ordering and subscription management, faulty cart functionality, poor usability, and non-functional rewards features. While some improvements have been noted, users find the app mostly frustrating and unreliable, often resorting to using the website instead.

Pros

The product itself is highly appreciated and recommended by users.
Customer service is responsive and satisfactory when addressing product issues.
Users like the downloadable menu feature in the app.
The app shows some signs of improvement with updates, indicating ongoing development.

Cons

The app has critical login issues; users cannot log in even after password resets, while web login works.
Ordering and subscription management features are dysfunctional or missing; users cannot manage subscriptions or see past orders reliably.
The shopping cart and order completion features are broken; items added to cart don't show up or update properly.
The app interface is not user-friendly, with blank pages, infinite loading screens, and scrambled pop-ups.
Reward or points features are not working correctly; points don't show up or are lost if not immediately redeemed.

Upgrade to see all 22 reviews

User Reviews

Recent rating average: 1.90

All time rating average: 1.63

Upgrade to see all 22 reviews

68% (15)

Date	Author	Comment
2025-01-22	Ti*****	Cannot Log In. I've reset my password through the app twice. My email and password work on the website but the app keeps telling me my password is incorrect.
Cannot Log In. I've reset my password through the app twice. My email and password work on the website but the app keeps telling me my password is incorrect.
2025-01-18	Ca*****	It won't let me log in no matter how many times i changed my password.
It won't let me log in no matter how many times i changed my password.
2024-11-15	Ta*****	I've uninstalled and installed this app twice. It's very difficult to order, change your subscription, and even see past orders. Please fix this. It's very annoying to try new capsules when you can't see or remember your past orders. Needs a lot of work.
I've uninstalled and installed this app twice. It's very difficult to order, change your subscription, and even see past orders. Please fix this. It's very annoying to try new capsules when you can't see or remember your past orders. Needs a lot of work.
2024-10-22	La*****	The app has a weird popup that is all scrambled wording that you have to select ok to see the screen. The pages are not working correctly.
The app has a weird popup that is all scrambled wording that you have to select ok to see the screen. The pages are not working correctly.
2024-10-16	De*****	I love it. My family and friends lo very it. My sister's husband purchased one for her the very next day. Lol.. I wish I knew about it sooner. I didn't know it was a thing. I had to curve my appetite for purchasing the pods because of the expiration dates on them.
I love it. My family and friends lo very it. My sister's husband purchased one for her the very next day. Lol.. I wish I knew about it sooner. I didn't know it was a thing. I had to curve my appetite for purchasing the pods because of the expiration dates on them.
2024-08-21	ma*****	The app is awful. No way to contact support and if you do not use your redeemed points immediately you loose them. NOT COOL!
The app is awful. No way to contact support and if you do not use your redeemed points immediately you loose them. NOT COOL!
2024-06-24	Er*****	App blows. Reward points don't show up. Need to go through the website. Comon Man!
App blows. Reward points don't show up. Need to go through the website. Comon Man!
2024-01-12	Mi*****	App is mostly worthless. Subscription management still hasn't been delivered and there's a Favorites section that says to drang drop to change orde but nothing is there and can't figure out how to get anything there. The product itself is awesome but the app still needs a lot of work
App is mostly worthless. Subscription management still hasn't been delivered and there's a Favorites section that says to drang drop to change orde but nothing is there and can't figure out how to get anything there. The product itself is awesome but the app still needs a lot of work
2023-12-21	Ch*****	Amazing product! The first one I ordered was not functioning properly. Customer service was swift, prompt, and very willing to make sure as a customer that we completely satisfied! Definitely recommend!
Amazing product! The first one I ordered was not functioning properly. Customer service was swift, prompt, and very willing to make sure as a customer that we completely satisfied! Definitely recommend!
2023-06-03	Ro*****	What an awful app. When I order through the app, the order completes but the cart doesn't update. When I try to update my account, I get an error. When I try to view past orders, it shows a blank page. If there's an app that's worse, I haven't come across it.
What an awful app. When I order through the app, the order completes but the cart doesn't update. When I try to update my account, I get an error. When I try to view past orders, it shows a blank page. If there's an app that's worse, I haven't come across it.