Reviews of Barberitos Rewards

By: Barberitos

List of user reviews and ratings for Barberitos Rewards

Total ratings

4.61 (Rating count: 358)

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Review summary

Users greatly enjoy Barberitos' food quality, friendly staff, and reasonable prices. However, they face significant frustrations with the updated app's functionality, including payment errors, poor location search, removal of helpful features like stored payment methods and receipt copies, and a confusing rewards system. Many miss the older app's convenience and better loyalty program. Despite the app issues, the in-store experience and delivery service receive positive feedback.

Pros

Food is fresh and tastes great, especially cheese sauce, chips, and tacos.
Staff are friendly, polite, professional, and provide great customer service.
Offers good value for the price with reasonable prices and good portions.
The rewards program and app were better previously, indicating user appreciation for loyalty incentives.
Delivery is punctual and drivers are friendly and helpful.

Cons

App has technical issues such as error messages when proceeding to payment and inability to place orders.
App's location search is faulty, often not showing nearby stores or showing only distant ones.
New app lacks key features of the old app such as stored payment methods, copying receipts, and note sections.
The new rewards system and app interface are confusing and less intuitive, causing frustration when redeeming points and rewards.
App does not support scanning in-store for points properly; users must manually upload receipts which is inconvenient.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.61

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26% (6)

Date	Author	Comment
2025-01-29	Ja*****	The best cheese sauce and chips. Chicken tacos are delicious. They have really good salsa.
The best cheese sauce and chips. Chicken tacos are delicious. They have really good salsa.
2025-01-04	Se*****	It is excellent and can help the restaurant to possess loyal customers.
It is excellent and can help the restaurant to possess loyal customers.
2024-12-18	Ra*****	It was great. Now the toppings are so limited I cannot order ahead. I only get a 30 minute lunch, so Barberitos is no longer an option 😔
It was great. Now the toppings are so limited I cannot order ahead. I only get a 30 minute lunch, so Barberitos is no longer an option 😔
2024-11-08	Ti*****	the salsa was a little bit watery, the chips were fantastic. the jerk fish tacos were superb. Wish they had beer and some Mexican desserts tho
the salsa was a little bit watery, the chips were fantastic. the jerk fish tacos were superb. Wish they had beer and some Mexican desserts tho
2024-10-29	Ki*****	I live on the Eastside of Athens. I drive across town to go to the Prince Ave. store. The store off Barnett Shoals seems always have food all over the counters in the work station,rude staff and always rushing me.It's frustrating. Makes the food not worth the hassle. Prince Ave. store is breath of fresh air! Iwent about 3 days in a row. Brandon is so polite,professional, and PATIENT! Susan was polite as well.
I live on the Eastside of Athens. I drive across town to go to the Prince Ave. store. The store off Barnett Shoals seems always have food all over the counters in the work station,rude staff and always rushing me.It's frustrating. Makes the food not worth the hassle. Prince Ave. store is breath of fresh air! Iwent about 3 days in a row. Brandon is so polite,professional, and PATIENT! Susan was polite as well.
2024-08-21	Me*****	I had a delivery today, and they were right on time. Carter was very friendly and helpful. Thank you so much!
I had a delivery today, and they were right on time. Carter was very friendly and helpful. Thank you so much!
2024-03-17	Se*****	they need a "notes" section and to add grilled peppers and onions as an option
they need a "notes" section and to add grilled peppers and onions as an option
2024-03-04	Ja*****	I tried to place an order through the app and when you try to proceed to the payment screen and message pops up stating, "Error validating order". It did this when I was on the app and tried through the website. Since it won't let me place an order, I have to go with eating from another comparable restaurant - Chipotle.
I tried to place an order through the app and when you try to proceed to the payment screen and message pops up stating, "Error validating order". It did this when I was on the app and tried through the website. Since it won't let me place an order, I have to go with eating from another comparable restaurant - Chipotle.
2024-03-03	Co*****	They have a great staff and they do their best to satisfy their customers and I am impressed!
They have a great staff and they do their best to satisfy their customers and I am impressed!
2024-03-02	Ma*****	great food and always friendly staff that cares
great food and always friendly staff that cares