Reviews of British Airways

By: British Airways plc

List of user reviews and ratings for British Airways

Total ratings

1.54 (Rating count: 56,234)

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Review summary

Overall, the reviews paint a largely negative picture. The top issues are instability and performance problems (crashes, constant reloads, being logged out, slow loading, not loading bookings). Critical flows like viewing bookings, checking in, and generating boarding passes are frequently broken or unreliable (boarding passes too small, not loadable, or missing from Google Wallet). The app also feels like a web wrapper with poor UX and confusing navigation. Login/authentication hurdles (OTP, password resets, staying signed in) and a broken feedback channel are common complaints. A small number report occasional usable features, but the experience is generally failing to meet expectations.

Pros

In some cases the app can display BA flights and allow seat selection.
There is an in-app flow for purchasing tickets (booking/payments) when it works.
One reviewer described the app as excellent.

Cons

Frequent instability and performance problems: crashes, freezes, reloads, and being logged out.
Booking/access to bookings and check-in flow is unreliable; it often fails to locate bookings or complete check-in.
Boarding passes are unreliable: too small for scanners, not loadable, or missing from Google Wallet.
Login/authentication issues: OTP verification, password resets, staying signed in is difficult.
App feels like a web wrapper with poor UX, confusing navigation, and slow overall performance.
Feedback mechanism is broken/unusable; issues with code-share flight links.

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User Reviews

Recent rating average: 1.10

All time rating average: 1.54

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26% (542)

Date	Author	Comment
2026-06-15	Iu*****	Dear BA team, Your company and services are nice! The staff people are always friendly and ready to help. However... your app is horrible (at least on Android). It does not remember my login, so I have to login every single time I open the app. Check in is not reliable, it usually just prompts an error, or does not show anything (and you don't know whether the checking succeeded). The boarding pass is almost impossible to read on a mobile phone screen. The QR code often fails on the gate...
Dear BA team, Your company and services are nice! The staff people are always friendly and ready to help. However... your app is horrible (at least on Android). It does not remember my login, so I have to login every single time I open the app. Check in is not reliable, it usually just prompts an error, or does not show anything (and you don't know whether the checking succeeded). The boarding pass is almost impossible to read on a mobile phone screen. The QR code often fails on the gate...
2026-06-15	Si*****	Endless login issues, check-in issues, boarding passes terrible format for mobile device. Even the app feedback option doesn't work properly.
Endless login issues, check-in issues, boarding passes terrible format for mobile device. Even the app feedback option doesn't work properly.
2026-06-15	Ol*****	It's not a mobile app
It's not a mobile app