Reviews of Azova

By: Azova Inc.

List of user reviews and ratings for Azova

Total ratings

3.86 (Rating count: 264)

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Review summary

Users appreciate the quick, professional test results and the helpfulness of proctors and customer support, enabling at-home testing convenience. However, many report significant issues with the Android app, including bugs, slow performance, communication problems during proctoring, confusing instructions, and difficulties with billing or duplicate bookings. While some users have smooth experiences on iPhone or web versions, Android users face repeated technical challenges that impact the overall testing process.

Pros

Testing results are quick and professional looking, suitable for strict destination requirements.
Customer support and proctors are generally helpful, patient, and supportive despite app issues.
The app and website provide an option to perform testing from home, reducing the need for lab visits.
Setup is relatively easy when instructions are followed correctly.

Cons

The Android app is buggy, slow, and sometimes freezes or crashes, causing frustration.
Duplicate appointment issues and billing/refund problems have been reported.
Audio/video communication problems with proctors due to app glitches affect test monitoring.
Poor instructions and lack of clear guidance on next steps and document requirements create confusion.
The app sometimes fails to sync or transfer information smoothly between devices or between website and app.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.86

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40% (8)

Date	Author	Comment
2022-05-27	Ja*****	Great service but extremely buggy Android app. Use an iphone, or a computer, to actually do your appointment. Got stuck with 'waiting for proctor' while being messaged at the same time that they couldn't see me. Worked around it but this was in stark contrast with how smoothly the session when for my partner who was on an iPhone
Great service but extremely buggy Android app. Use an iphone, or a computer, to actually do your appointment. Got stuck with 'waiting for proctor' while being messaged at the same time that they couldn't see me. Worked around it but this was in stark contrast with how smoothly the session when for my partner who was on an iPhone
2022-05-06	LJ*****	Relatively easy to set up but not a lot of info about what to do after testing and access final results. I wish airline (WESTJET) had more info about Azova and what docs are required at time of check-in and cost in CAD $. Glad we did it in the privacy of our own home ...results were quick too. Only wish we could set up all travellers at once instead of individually. Thx 😊
Relatively easy to set up but not a lot of info about what to do after testing and access final results. I wish airline (WESTJET) had more info about Azova and what docs are required at time of check-in and cost in CAD $. Glad we did it in the privacy of our own home ...results were quick too. Only wish we could set up all travellers at once instead of individually. Thx 😊
2022-04-28	Di*****	Smooth for one of us, stress for the other, but ended up ok for both. Results PDF is professional looking with all needed info for destinations that are strict. Tips: 1) Proctor recommended against two on one call to ensure no trouble. 2) Have a tool available to pry the battery cover off the analyzer. My proctor didn't know this workaround but it's a common one for Bluetooth issues. 3) Call toll free if there's an issue. I was scared of an invalid result when proctor left call. They helped me!
Smooth for one of us, stress for the other, but ended up ok for both. Results PDF is professional looking with all needed info for destinations that are strict. Tips: 1) Proctor recommended against two on one call to ensure no trouble. 2) Have a tool available to pry the battery cover off the analyzer. My proctor didn't know this workaround but it's a common one for Bluetooth issues. 3) Call toll free if there's an issue. I was scared of an invalid result when proctor left call. They helped me!
2022-04-21	Ba*****	Nonstop issues. I kept getting kicked out, told I was unathorized, it booked a duplicate appointment under my husband's account, and was extremely complicating when it should have been relaticely straightforward. I had to download the app but had to use chrome for other aspects of the appointment process. The only saving point for Azova are the people that you talk to. They were typically very nice and understanding. Now I just have to hope this 3hr process allows me to travel back to the US.
Nonstop issues. I kept getting kicked out, told I was unathorized, it booked a duplicate appointment under my husband's account, and was extremely complicating when it should have been relaticely straightforward. I had to download the app but had to use chrome for other aspects of the appointment process. The only saving point for Azova are the people that you talk to. They were typically very nice and understanding. Now I just have to hope this 3hr process allows me to travel back to the US.
2022-04-10	An*****	The worst app you can ever get. As soon as you book your appointment they take money right away. I talked with support and cancelled 2 appointments because they were incorrect and only received 1 payment back. I've been talking with support almost every day to get my money back and all they say is to wait. How come then the first payment was processed right away? Avoid this app at all cost, literally.
The worst app you can ever get. As soon as you book your appointment they take money right away. I talked with support and cancelled 2 appointments because they were incorrect and only received 1 payment back. I've been talking with support almost every day to get my money back and all they say is to wait. How come then the first payment was processed right away? Avoid this app at all cost, literally.
2022-04-09	Al*****	Deceiving information about validity of vaccination certification for international traveling. Their "validation" isn't accepted by any country and even their QR codes are useless as people need their app installed to review the QRs. I also had very bad customer service experience and didn't get my money refund even when I got no value from their service.... I would avoid them if possible. For Utah residents, Docket app gives you the same "validation" for free
Deceiving information about validity of vaccination certification for international traveling. Their "validation" isn't accepted by any country and even their QR codes are useless as people need their app installed to review the QRs. I also had very bad customer service experience and didn't get my money refund even when I got no value from their service.... I would avoid them if possible. For Utah residents, Docket app gives you the same "validation" for free
2022-03-15	J *****	Frustrating at first because I had previously downloaded the Ellume app but I did not know I needed the Azova app also. The video monitoring woman was very helpful. But after going through everything and then ready for the monitored test, I used up so much battery life (then 18%) that she advised me I should put it on the charger. The Ellude instruction should recommend starting with an 80% charge.
Frustrating at first because I had previously downloaded the Ellume app but I did not know I needed the Azova app also. The video monitoring woman was very helpful. But after going through everything and then ready for the monitored test, I used up so much battery life (then 18%) that she advised me I should put it on the charger. The Ellude instruction should recommend starting with an 80% charge.
2022-02-23	Ri*****	Good service! Had a little trouble navigating to the QR code and a little overwhelming the first time entering info, but overall good experience! Once figured out the help system was able to get everything we needed entered, testing etc. Sure with upgrades the app will run smoother as time goes by. Overall testing and results very fast and great service from proctors and ready to go home without the lab waits etc.
Good service! Had a little trouble navigating to the QR code and a little overwhelming the first time entering info, but overall good experience! Once figured out the help system was able to get everything we needed entered, testing etc. Sure with upgrades the app will run smoother as time goes by. Overall testing and results very fast and great service from proctors and ready to go home without the lab waits etc.
2022-01-14	Ka*****	Oof, the first booking I had to take my test the person who was supposed to watch/audit it could not get the sound to work. They tried various things for half an hour to no avail. The person was not able to communicate well over text either. The second appointment I had scheduled worked well, the person was very pleasant and easy to work with, and her sound was fine. I'll adjust my rating if they actually manage to get my test back to me in time because that would be a feat.
Oof, the first booking I had to take my test the person who was supposed to watch/audit it could not get the sound to work. They tried various things for half an hour to no avail. The person was not able to communicate well over text either. The second appointment I had scheduled worked well, the person was very pleasant and easy to work with, and her sound was fine. I'll adjust my rating if they actually manage to get my test back to me in time because that would be a feat.
2021-12-27	Da*****	Both the website and the app are super slow to the point of unusability. I have tested on two different networks and without wifi on three different devices. I have serious concerns about whether my video conference or accessing my test results is even going to work.
Both the website and the app are super slow to the point of unusability. I have tested on two different networks and without wifi on three different devices. I have serious concerns about whether my video conference or accessing my test results is even going to work.