Reviews of Genasys Protect

By: Genasys App

List of user reviews and ratings for Genasys Protect

Total ratings

3.41 (Rating count: 138)

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Review summary

The Genasys Protect app is praised for its ease of use, accurate alerts, and helpful notifications during fire emergencies. Many users found it useful to monitor wildfires and evacuation zones. However, multiple reviews mention app crashes, outdated fire data, mapping inaccuracies, uninstall difficulties, and sign-in problems. While some users had positive experiences, others faced critical issues with timely and accurate information, reducing the app's reliability in emergency situations.

Pros

Easy to use and simple interface
Provides timely evacuation alerts and notifications
Accurate fire zone information for certain areas
Helpful during wildfire emergencies
Responsive customer support

Cons

Issues with app crashing or not opening properly
Outdated or incomplete fire information and maps
Difficulties with uninstalling the app
Problems with user sign-in or registration
Poor experience with zones not found or incorrect mapping

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User Reviews

Recent rating average: 1.80

All time rating average: 3.41

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41% (29)

Date	Author	Comment
2026-08-20	Al*****	program stop from loading
program stop from loading
2026-08-07	Ma*****	I played with it a bit. Seemed ok. If I find out there is a situation that might cause evacuation in my general area I'll reinstall it. In some areas I can see having it going 24/7 but (knock on wood) don't feel my location warrants that. I notice only some counties have the location codes. Mine isn't one of them. Suggestion: The app's print is rather small, even when the info is one sentence in a large % of the screen. If using x space for your message why have blank space around tiny print?
I played with it a bit. Seemed ok. If I find out there is a situation that might cause evacuation in my general area I'll reinstall it. In some areas I can see having it going 24/7 but (knock on wood) don't feel my location warrants that. I notice only some counties have the location codes. Mine isn't one of them. Suggestion: The app's print is rather small, even when the info is one sentence in a large % of the screen. If using x space for your message why have blank space around tiny print?
2026-07-17	An*****	I can't even open the app. It just closes and goes nowhere. Uninstalling it as its useless.
I can't even open the app. It just closes and goes nowhere. Uninstalling it as its useless.
2026-07-05	Va*****	wont even open since update installed even reinstalled still wont open
wont even open since update installed even reinstalled still wont open
2026-06-12	Su*****	app doesn't open
app doesn't open
2026-06-12	Ka*****	this WAS a great app for wildfires but now it just stops every time I try to bring it up. I reinstalled but that didn't help. please fix it
this WAS a great app for wildfires but now it just stops every time I try to bring it up. I reinstalled but that didn't help. please fix it
2026-05-24	We*****	I had an issue with the location to alert me about, same county in different State. No problem correcting that and it's functioned as intended ever since. I have set it for alerts in my county so tracking me isn't necessary. I have 4 more areas I can set if I am traveling. For specific evacuation routes, then I might need tracking functionality, and I'll deal with it when and if the time comes.
I had an issue with the location to alert me about, same county in different State. No problem correcting that and it's functioned as intended ever since. I have set it for alerts in my county so tracking me isn't necessary. I have 4 more areas I can set if I am traveling. For specific evacuation routes, then I might need tracking functionality, and I'll deal with it when and if the time comes.
2026-05-19	tr*****	App is no good 😡 Every time I want to open the app it stops and says the app keeps stopping I uninstalled it and gonna install it again and see what happens. If it keeps stopping I'll just uninstall it for good just installed it again and same problem. I've installed it more than five times and still same problem
App is no good 😡 Every time I want to open the app it stops and says the app keeps stopping I uninstalled it and gonna install it again and see what happens. If it keeps stopping I'll just uninstall it for good just installed it again and same problem. I've installed it more than five times and still same problem
2026-05-17	St*****	App won't even open on a Samsung S23+. Cleared cache. Then deleted and reinstalled. works fine on my wife's Pixel 7 Pro.
App won't even open on a Samsung S23+. Cleared cache. Then deleted and reinstalled. works fine on my wife's Pixel 7 Pro.
2026-04-22	Jo*****	Helpful with events and their locations.
Helpful with events and their locations.