Reviews of Genasys Protect

By: Genasys

List of user reviews and ratings for Genasys Protect

Total ratings

3.56 (Rating count: 130)

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Review summary

The Genasys Protect app is praised for its ease of use, accurate alerts, and helpful notifications during fire emergencies. Many users found it useful to monitor wildfires and evacuation zones. However, multiple reviews mention app crashes, outdated fire data, mapping inaccuracies, uninstall difficulties, and sign-in problems. While some users had positive experiences, others faced critical issues with timely and accurate information, reducing the app's reliability in emergency situations.

Pros

Easy to use and simple interface
Provides timely evacuation alerts and notifications
Accurate fire zone information for certain areas
Helpful during wildfire emergencies
Responsive customer support

Cons

Issues with app crashing or not opening properly
Outdated or incomplete fire information and maps
Difficulties with uninstalling the app
Problems with user sign-in or registration
Poor experience with zones not found or incorrect mapping

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User Reviews

Recent rating average: 2.10

All time rating average: 3.56

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37% (26)

Date	Author	Comment
2026-06-12	Su*****	app doesn't open
app doesn't open
2026-06-12	Ka*****	this WAS a great app for wildfires but now it just stops every time I try to bring it up. I reinstalled but that didn't help. please fix it
this WAS a great app for wildfires but now it just stops every time I try to bring it up. I reinstalled but that didn't help. please fix it
2026-06-12	We*****	Update: the issue came back. I can't keep doing this on a regular basis. uninstalling the app now. ...with the location to alert me about, same county in different State. No problem correcting that and it's functioned as intended ever since. I have set it for alerts in my county so tracking me isn't necessary. I have 4 more areas I can set if I am traveling. For specific evacuation routes, then I might need tracking functionality, and I'll deal with it when and if the time comes.
Update: the issue came back. I can't keep doing this on a regular basis. uninstalling the app now. ...with the location to alert me about, same county in different State. No problem correcting that and it's functioned as intended ever since. I have set it for alerts in my county so tracking me isn't necessary. I have 4 more areas I can set if I am traveling. For specific evacuation routes, then I might need tracking functionality, and I'll deal with it when and if the time comes.