Reviews of Anonymous VPN

By: AVPN Security Tools App

List of user reviews and ratings for Anonymous VPN

Total ratings

2.55 (Rating count: 199)

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Review summary

Users appreciate the responsive and helpful customer service of Anonymous VPN, including quick email replies and refunds. The VPN generally works well when functional. However, many users report unexpected high charges beyond advertised prices, difficulty cancelling subscriptions through the app or Google account, and problems with unwanted automatic renewals. Technical issues like login failures and app incompatibility also appear. Overall, while support is praised, billing transparency and ease of cancellation are significant concerns.

Pros

Good customer service with quick email responses
Effective in providing VPN service when it works
Easy subscription cancellation through customer support emails
Offers trial option to test the service before a full commitment
Responsive refunds when contacted

Cons

Unexpectedly high charges exceeding advertised prices
Difficulties cancelling subscriptions directly through the app or Google account
Issues with automatic subscription renewals and unrecognized payments
Technical problems such as login failures and app incompatibility
Poor communication and delayed responses to cancellation requests

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User Reviews

Recent rating average: 2.00

All time rating average: 2.55

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55% (11)

Date	Author	Comment
2022-10-18	mi*****	I wasn't trying to spend $30 I literally thought it was $1 to $3 I want my money back I thought I signed up for a legitimate, this is service is not .
I wasn't trying to spend $30 I literally thought it was $1 to $3 I want my money back I thought I signed up for a legitimate, this is service is not .
2022-07-18	Re*****	ACE! I've been using this since 2020. I know it's not the most popular BUT I've never had issues, except once after a renewal and my settings got a little wonky BUT customer service not only fixed it. They responded so quickly on both occasions I actually missed their replies until days later. Could be pure coincidence but it's noteworthy and much appreciated.
ACE! I've been using this since 2020. I know it's not the most popular BUT I've never had issues, except once after a renewal and my settings got a little wonky BUT customer service not only fixed it. They responded so quickly on both occasions I actually missed their replies until days later. Could be pure coincidence but it's noteworthy and much appreciated.
2022-06-19	Ma*****	How is it that I paid for this twice, changed my password because it kept kicking me out.... please solve the problem. I was satisfied with the app until now.
How is it that I paid for this twice, changed my password because it kept kicking me out.... please solve the problem. I was satisfied with the app until now.
2022-01-07	Ro*****	as I said on my other email Google account I tried this trial $1 for about an hour decided I didn't want this or need this. can't seem to find a way to remove this account or stop its continued payment I'm sure I cant get my $31.99 back i will never pay that per month for something I won't or barely use ur app says way cheaper than that. I want this account charges stopped immediately I can't find it in my Google account payments I will contact bank for unauthorized payments if not stopped
as I said on my other email Google account I tried this trial $1 for about an hour decided I didn't want this or need this. can't seem to find a way to remove this account or stop its continued payment I'm sure I cant get my $31.99 back i will never pay that per month for something I won't or barely use ur app says way cheaper than that. I want this account charges stopped immediately I can't find it in my Google account payments I will contact bank for unauthorized payments if not stopped
2022-01-07	Ro*****	cost to much it says this cheaper ways monthly but got charged $31.99 and I can't find the way to cancel this account I get one more charge and ill have to report this to my bank that I didn't authorize any charges and that it was impossible to find the way to cancel this account after its trial period of trying for a hour or so and decided I didn't need or want this would like my money back but I'm sure that won't happen but I want this stopped immediately from any other charges
cost to much it says this cheaper ways monthly but got charged $31.99 and I can't find the way to cancel this account I get one more charge and ill have to report this to my bank that I didn't authorize any charges and that it was impossible to find the way to cancel this account after its trial period of trying for a hour or so and decided I didn't need or want this would like my money back but I'm sure that won't happen but I want this stopped immediately from any other charges
2021-07-08	Ma*****	This app use to be good but now I can't even log in anymore even uninstalled and restored still nothing..
This app use to be good but now I can't even log in anymore even uninstalled and restored still nothing..
2021-05-11	Mi*****	I've sent.multiple emails to cancel my subscription with no response, yet you say you will respond within 30mins, ha what a joke. CANCEL my subscription now!!!!! Please contact me to confirm this has taken place!!!
I've sent.multiple emails to cancel my subscription with no response, yet you say you will respond within 30mins, ha what a joke. CANCEL my subscription now!!!!! Please contact me to confirm this has taken place!!!
2021-02-09	An*****	I have sent several emails to cancel my subscription but haven't received a single response. Very unsatisfied with their so called 24/7 customer support!
I have sent several emails to cancel my subscription but haven't received a single response. Very unsatisfied with their so called 24/7 customer support!
2020-04-22	A *****	The VPN works good however their service isn't customer friendly at all. Its complete s***. To unsubscribe, I had to find the charge on my bank statement to get the web address. Then I had to dig around through tons of menus until I finally discovered you have to EMAIL customer support in order to cancel your subscription. There's plenty of vpns out there that are way better. Even the free ones.
The VPN works good however their service isn't customer friendly at all. Its complete s***. To unsubscribe, I had to find the charge on my bank statement to get the web address. Then I had to dig around through tons of menus until I finally discovered you have to EMAIL customer support in order to cancel your subscription. There's plenty of vpns out there that are way better. Even the free ones.
2020-03-25	A *****	I wanted to try out this app and purchased what I thought was a $5.75 a month fee. They charged me $69 which I cannot afford. So I uninstalled the app and messaged contact support and they refunded my money in full. When I am able to afford it, I will download this app again.
I wanted to try out this app and purchased what I thought was a $5.75 a month fee. They charged me $69 which I cannot afford. So I uninstalled the app and messaged contact support and they refunded my money in full. When I am able to afford it, I will download this app again.