Reviews of Avis Car Rental

By: Avis Budget Car Rental LLC

List of user reviews and ratings for Avis Car Rental

Total ratings

4.57 (Rating count: 39,127)

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Review summary

Users largely report that the Avis Android app is unreliable and hard to use. The dominant issues are severe performance problems (slow, crashes, or not opening), frequent bugs blocking navigation and reservation updates, and login/authentication hurdles. Many cannot locate or modify reservations, and several note billing/pricing issues (full-price cancellations, price discrepancies, payment-method problems). A minority mentions positive in-person service and occasional ease-of-use when the app works, but overall sentiment is strongly negative and suggests relying on the website instead.

Pros

Ease of use / user-friendly interface when the app loads and functions.
Some users report positive in-person service experiences (e.g., staff like Tony).

Cons

Severe performance problems: extremely slow, crashes, or the app won’t open.
Frequent bugs that prevent navigation, clicking, or updating reservations.
Login and authentication issues: password resets not working and identity verification problems.
Reservation management difficulties: trouble locating, viewing, or editing reservations.
Billing and pricing issues: being charged full price for cancellations within 24 hours, price discrepancies with online offers, and trouble adding or updating payment methods.

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