Reviews of Avis Car Rental

By: Avis Budget Car Rental LLC App

List of user reviews and ratings for Avis Car Rental

Total ratings

4.57 (Rating count: 40,120)

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Review summary

Users largely report that the Avis Android app is unreliable and hard to use. The dominant issues are severe performance problems (slow, crashes, or not opening), frequent bugs blocking navigation and reservation updates, and login/authentication hurdles. Many cannot locate or modify reservations, and several note billing/pricing issues (full-price cancellations, price discrepancies, payment-method problems). A minority mentions positive in-person service and occasional ease-of-use when the app works, but overall sentiment is strongly negative and suggests relying on the website instead.

Pros

Ease of use / user-friendly interface when the app loads and functions.
Some users report positive in-person service experiences (e.g., staff like Tony).

Cons

Severe performance problems: extremely slow, crashes, or the app won’t open.
Frequent bugs that prevent navigation, clicking, or updating reservations.
Login and authentication issues: password resets not working and identity verification problems.
Reservation management difficulties: trouble locating, viewing, or editing reservations.
Billing and pricing issues: being charged full price for cancellations within 24 hours, price discrepancies with online offers, and trouble adding or updating payment methods.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.57

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47% (262)

Date	Author	Comment
2026-07-21	Ok*****	why do I have to log in so many times. why do I need to use my password to look a trip once I have logged in?
why do I have to log in so many times. why do I need to use my password to look a trip once I have logged in?
2026-07-21	Sa*****	avis has gone downhill won't use them again. I'll would give 0 stars if it would let me. gone downhill quickly.
avis has gone downhill won't use them again. I'll would give 0 stars if it would let me. gone downhill quickly.
2026-07-21	XE*****	great service university dr huntsville
great service university dr huntsville
2026-07-20	ma*****	despite being a preferred number they did not have a car ready after a reservation that was 3 months old and this was told to me after I waited in line for over an hour because they were understaffed
despite being a preferred number they did not have a car ready after a reservation that was 3 months old and this was told to me after I waited in line for over an hour because they were understaffed
2026-07-20	Ma*****	horrible service
horrible service
2026-07-20	Lo*****	Love Avis, best out there hands down!
Love Avis, best out there hands down!
2026-07-19	Ja*****	Always a great experience, the best company around.
Always a great experience, the best company around.
2026-07-19	Ch*****	I love Avis rental car. I've used them in Houston airport and now in Athens GA while my car in the shop. The ladies at the Broad Street office are wonderful and helpful. And very friendly 😊
I love Avis rental car. I've used them in Houston airport and now in Athens GA while my car in the shop. The ladies at the Broad Street office are wonderful and helpful. And very friendly 😊
2026-07-19	Ch*****	Guam is not listed as an option for state or province when entering billing information. renders the app unusable for me.
Guam is not listed as an option for state or province when entering billing information. renders the app unusable for me.
2026-07-19	le*****	very easy to use
very easy to use