Reviews of Avaya Workplace

By: Avaya Incorporated

List of user reviews and ratings for Avaya Workplace

Total ratings

1.83 (Rating count: 2,311)

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Review summary

User reviews show a strong reliance on Avaya Workplace for work calls, but consistent issues threaten reliability. Common pain points include crashes, poor audio and headset support, connectivity problems during network changes, intrusive permissions/notifications, and login/setup friction. A minority praise interoperability and basic functionality when it works, but overall sentiment is negative due to outages and configuration challenges.

Pros

Used as the primary work communication tool daily, when it works.
Interoperates with multiple environments (e.g., iP Office, Aura) and supports video calling.
Some reviewers report solid performance and few problems when functioning properly.

Cons

Frequent crashes and instability; reliability is inconsistent.
Poor audio quality and limited headset compatibility, with delays in ringing and pickup.
Connection issues: cannot connect to Avaya Cloud and frequent disconnects when moving between networks.
Intrusive permission prompts and nagging notifications, plus privacy concerns (e.g., showing numbers in phone history).
Login/setup friction: wrong extension/URL blocks usage; need to sign out/in or reinstall after password changes; issues with features like call forwarding.

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User Reviews

Recent rating average: 2.00

All time rating average: 1.83

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19% (43)

Date	Author	Comment
2026-06-04	Mi*****	does not work continuously, not able to add to do not sleep app. someone need to update thia app to work
does not work continuously, not able to add to do not sleep app. someone need to update thia app to work
2026-05-15	La*****	When I open it on my Samsung Z Fold, it keeps on closing.
When I open it on my Samsung Z Fold, it keeps on closing.
2026-03-31	Jy*****	Really good app !!
Really good app !!