Reviews of Auchan.fr - Courses & fidélité

By: Auchan App

List of user reviews and ratings for Auchan.fr - Courses & fidélité

Total ratings

3.60 (Rating count: 47,950)

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Review summary

Users find the app convenient and appreciate its ease of use, customer service, and delivery options. However, common complaints include frequent login issues, delivery errors, buggy and slow app performance, trouble with the catalog and loyalty card features, and payment inconsistencies. These negatively impact the overall shopping experience despite the app's useful features.

Pros

Easy to use interface
Good customer service that resolves delivery issues fairly
Convenient for home delivery and managing shopping with fidelity card
Decent selection of products normally bought
Features like 'scan to go' and viewing bills are appreciated

Cons

App often forgets user login credentials, requiring repeated sign-ins
Delivery issues such as late or incomplete orders
Technical problems including app crashes, buggy behavior, and slow performance
Difficulty updating or viewing catalog and loyalty cards
Payment issues including incorrect charges and problems with PayPal transactions

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User Reviews

Recent rating average: 2.30

All time rating average: 3.60

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50% (10)

Date	Author	Comment
2024-07-23	Te*****	Don't recommende.. first and Last using dis apps worse experience the delivery is not coming the date What u chose even though it cost 7€90 for delivery.
Don't recommende.. first and Last using dis apps worse experience the delivery is not coming the date What u chose even though it cost 7€90 for delivery.
2023-12-28	Ng*****	Convient app. Not enough products however for online shopping
Convient app. Not enough products however for online shopping
2023-03-30	Na*****	The app is very easy to use and the services are excellent; from shopping,delivery to customer care. They respect the timings, packing is very good. what bothers me is if you don't put your address correctly the first time it gets complicated to update it, and once my delivery was marked delivered yet it wasn't but the customer care solved the situation. And finally they once forgot to send one bag and they refunded me so nothing to complain about. I strongly recommend +++
The app is very easy to use and the services are excellent; from shopping,delivery to customer care. They respect the timings, packing is very good. what bothers me is if you don't put your address correctly the first time it gets complicated to update it, and once my delivery was marked delivered yet it wasn't but the customer care solved the situation. And finally they once forgot to send one bag and they refunded me so nothing to complain about. I strongly recommend +++
2022-11-30	am*****	A good application for seeing my bills and timeing of shops along with use of AUCHAN WOHO CARD. but scan to go needs improvements, , It keeps stopping starting while I use mobile and scanning my items, while getting my card info, it keeps stopping, even when I finally paid in scan to go app, won't load reciept for long time . NEEDS HUGE IMPROVEMENT...
A good application for seeing my bills and timeing of shops along with use of AUCHAN WOHO CARD. but scan to go needs improvements, , It keeps stopping starting while I use mobile and scanning my items, while getting my card info, it keeps stopping, even when I finally paid in scan to go app, won't load reciept for long time . NEEDS HUGE IMPROVEMENT...
2022-11-09	no*****	I preorded god of war ragnarock and honestly they don't know what preorder means almost a day since it's release and i still didn't receive the game.
I preorded god of war ragnarock and honestly they don't know what preorder means almost a day since it's release and i still didn't receive the game.
2022-08-08	Je*****	Bad user experience. The bar code of my loyal fidelity is not visible at all.
Bad user experience. The bar code of my loyal fidelity is not visible at all.
2021-12-03	Jo*****	This app is quite buggy and often forgets user data, which results in ending up at the cash register and being able to display one's fidelity card or app-based vouchers. Highly annoying and could be more stable.
This app is quite buggy and often forgets user data, which results in ending up at the cash register and being able to display one's fidelity card or app-based vouchers. Highly annoying and could be more stable.
2021-06-22	Fá*****	The scan code doesn't work anymore, I can't use the app to use my discounts, and it asks credentials multiple times even when there's no updates.
The scan code doesn't work anymore, I can't use the app to use my discounts, and it asks credentials multiple times even when there's no updates.
2021-06-02	Ro*****	I used to love it, but the last update broke the whole thing... Now every time I open it it asks me to sign in, even if just to add an article. As I have a password manager, is a hassle to do it from the phone (where I usually do my groceries from), I'm used to add one article at a time as I see my stocks during the week. I'm doing my groceries in another store just because this app is getting to my nerves and I'm not ready to go back to the actual store.
I used to love it, but the last update broke the whole thing... Now every time I open it it asks me to sign in, even if just to add an article. As I have a password manager, is a hassle to do it from the phone (where I usually do my groceries from), I'm used to add one article at a time as I see my stocks during the week. I'm doing my groceries in another store just because this app is getting to my nerves and I'm not ready to go back to the actual store.
2021-05-31	B *****	Never stores the credentials, always have to fill them in. A genuine very badly designed app
Never stores the credentials, always have to fill them in. A genuine very badly designed app