Total ratings
3.40 (Rating count: 311)
Review summary
Pros
- Good quality and freshness of fruits and vegetables
- Wide variety of produce available
- Positive delivery experiences and timely service
- Well-designed app with videos showcasing the products
- Responsive customer service in case of issues
Cons
- Payment issues leading to failed transactions
- Customer service slow and inadequate
- Delivery scheduling is unreliable
- Difficulties with app navigation and video requirements
- High pricing compared to the market
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User Reviews
Recent rating average: 3.10
All time rating average: 3.40
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5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2022-08-18 | Payment Bug. This is my favourite app to buy produce on, but the payment issues are extremely annoying. At least 7 out of 10 payments "fail" according to the app even if it's gone through on GPAY and then I have to text your customer care to resolve the issue. One does not have time to do this so often. Might have to stop using my favourite fruit and veggies app because of the payment issues. | ||
| Payment Bug. This is my favourite app to buy produce on, but the payment issues are extremely annoying. At least 7 out of 10 payments "fail" according to the app even if it's gone through on GPAY and then I have to text your customer care to resolve the issue. One does not have time to do this so often. Might have to stop using my favourite fruit and veggies app because of the payment issues. | |||
| 2022-08-01 | 4/5 Stars for variety and quality of leafy veggies. They are/may not be organic, hence not giving 5/5. 4/5 for bill print out and payment, 3/5 stars for easyness of shopping - they still do not have shopping list, recurring purchase list, purchase from past orders. 3/5 stars for Fruits and non leafy veggies - even BigBasket can provide organics and fresh fruit and several other. Over all 4/5 star becasue people can do focus shopping on each app anyways. | ||
| 4/5 Stars for variety and quality of leafy veggies. They are/may not be organic, hence not giving 5/5. 4/5 for bill print out and payment, 3/5 stars for easyness of shopping - they still do not have shopping list, recurring purchase list, purchase from past orders. 3/5 stars for Fruits and non leafy veggies - even BigBasket can provide organics and fresh fruit and several other. Over all 4/5 star becasue people can do focus shopping on each app anyways. | |||
| 2022-05-09 | Impossible to add your location, maps does not work, search is always showing no results....bad integration with Google maps. Is the apps really working to order? Does not seem reliable. And useless if you can't edit address! | ||
| Impossible to add your location, maps does not work, search is always showing no results....bad integration with Google maps. Is the apps really working to order? Does not seem reliable. And useless if you can't edit address! | |||
| 2022-03-11 | Good variety of vegetables and fruits, few which are not available generally are available on this platform. Items are of good quality and fresh. 1 star less only for pricing, which is sometimes several times higher than the market | ||
| Good variety of vegetables and fruits, few which are not available generally are available on this platform. Items are of good quality and fresh. 1 star less only for pricing, which is sometimes several times higher than the market | |||
| 2022-02-20 | While the products are good, the customer service is horrible and extremely slow. There are no slots for scheduling delivery, the delivery executives literally turn up whenever they want to with no notice at all, and there is no tracking link or anything provided to understand when the delivery executive will turn up. It's an absolute waste of your entire day as you literally have to wait for the person to show up. The customer support is also horrible as nobody calls you to give you an update. | ||
| While the products are good, the customer service is horrible and extremely slow. There are no slots for scheduling delivery, the delivery executives literally turn up whenever they want to with no notice at all, and there is no tracking link or anything provided to understand when the delivery executive will turn up. It's an absolute waste of your entire day as you literally have to wait for the person to show up. The customer support is also horrible as nobody calls you to give you an update. | |||
| 2022-02-11 | Product quality is good. But service has downgraded a lot in the last few months. Multiple follow ups needed to resolve the issue with concerned team. I may have to opt out if I don't see an improvement | ||
| Product quality is good. But service has downgraded a lot in the last few months. Multiple follow ups needed to resolve the issue with concerned team. I may have to opt out if I don't see an improvement | |||
| 2021-08-23 | It all started with Pomelo, I couldn't find it in a regular market so bought it here. And found it really good.Delivery and packaging are good. The next I ordered more fruits and colocasia leaves for making pathorde. Was disappointed with this order. Figs and custurd apple were not of the quality I expected. And colocasia leaves looked fresh but it isn't. Leaves changed its colour just for few days (if it's fresh, it remains the same for more than a week in the 'fridge'). Highly disappointed. | ||
| It all started with Pomelo, I couldn't find it in a regular market so bought it here. And found it really good.Delivery and packaging are good. The next I ordered more fruits and colocasia leaves for making pathorde. Was disappointed with this order. Figs and custurd apple were not of the quality I expected. And colocasia leaves looked fresh but it isn't. Leaves changed its colour just for few days (if it's fresh, it remains the same for more than a week in the 'fridge'). Highly disappointed. | |||
| 2021-06-23 | We had an extremely wonderful experience and so were the products received. The products categories and the products are simply fantastic. You have a huge range in the product varieties and this has made it possible in spite of the lockdown for us to enjoy our favorite delicacies. Just one request, in addition to the names printed in English, it would make it a whole lot easier and culturally fit if you could use familiar names by mentioning the names in Kannada respectively. | ||
| We had an extremely wonderful experience and so were the products received. The products categories and the products are simply fantastic. You have a huge range in the product varieties and this has made it possible in spite of the lockdown for us to enjoy our favorite delicacies. Just one request, in addition to the names printed in English, it would make it a whole lot easier and culturally fit if you could use familiar names by mentioning the names in Kannada respectively. | |||
| 2021-06-22 | More than the app, I believe the service is fabulous. The quality, cleanliness and delivery service are outstanding. There was this one time one of the products was not fresh; I provided feedback and received a call from the support team and a refund really quickly. | ||
| More than the app, I believe the service is fabulous. The quality, cleanliness and delivery service are outstanding. There was this one time one of the products was not fresh; I provided feedback and received a call from the support team and a refund really quickly. | |||
| 2021-06-03 | I love the quality of your Veggies/fruits/goods from you, they are way better than other online vendors. But little costly. If could incorporate few changes in the app, like modification of order. (increase or decrease of quantity, some cases it's freezing and limit the order quantity as suggested on the screen). I always enjoy shopping from ur app, because we get what we see on the videos. Thank you guys, keep up the good work! | ||
| I love the quality of your Veggies/fruits/goods from you, they are way better than other online vendors. But little costly. If could incorporate few changes in the app, like modification of order. (increase or decrease of quantity, some cases it's freezing and limit the order quantity as suggested on the screen). I always enjoy shopping from ur app, because we get what we see on the videos. Thank you guys, keep up the good work! | |||
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