Reviews of My Astro

By: Astro Malaysia Holdings Berhad

List of user reviews and ratings for My Astro

Total ratings

3.33 (Rating count: 17,270)

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Review summary

User reviews show a mix of positive sentiment and recurring issues. Pros include overall good/very good impressions, ease of updates and payments, and family-friendly/entertainment value. Repeated cons focus on poor support, account/verification problems (login and number changes), billing inconsistencies and pricing, and general reliability issues.

Pros

Consistent positive feedback: multiple reviewers describe the app as good or very good.
Ease of use for updates and payments: reviewers mention quick access to updates and paying bills.
Family-friendly appeal: some users note that kids like the app.
Entertainment value and usefulness: reviews describe the app as entertaining or having useful content.

Cons

Poor customer support and unhelpful responses across several reviews.
Account access and verification problems: login issues, trouble changing phone numbers, and verification difficulties.
Billing and pricing issues: trouble unsubscribing addons, inaccurate or changing bill numbers, and perceived high prices.
Reliability and usability problems: mentions of bad connections and overall app hassles.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.33

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45% (87)

Date	Author	Comment
2026-06-15	Ab*****	very not user friendly
very not user friendly
2026-06-13	Di*****	The service is bad. Especially customer service. The shows and movies almost everyday same. Nothing new. I rather cancel Astro than wasting money. The broadband very bad Internet connection
The service is bad. Especially customer service. The shows and movies almost everyday same. Nothing new. I rather cancel Astro than wasting money. The broadband very bad Internet connection
2026-06-11	Th*****	good
good