Matmut Clés de secours

How do I transfer my keys?


With the Standard offer, you send your duplicate keys yourself

Create your anonymous account

I print my QR code

I put my keys in a sealed envelope and I stick the QR code on the envelope. I anonymously ship my keys

My keys are stored in the custody center closest to my postal code.


With the Comfort + offer: we take care of everything!

Create your anonymous account

Via the application you send us a photo of your keys

Photos are submitted to the manufacturer's factory to determine the price and manufacturing time

We will then send you your personalized offer

After acceptance, the manufacturer ships your new key directly to our authorized custody center closest to your postal code.


How do I get my keys?


I request a rescue via the app or the hotline

I receive a security code

I am geolocating the arrival of the security guard with my duplicate keys

The security guard gives me my keys after exchanging the security code



Matmut Emergency Keys commitments:

100% Anonymity Guaranteed: Your security is guaranteed by our fully anonymized process.

Available 24/7: We are always there for you

Secure: Our guard centers across France and our security agents are CNAPS approved

Easy: Via our secure mobile application you are permanently connected to your keys

Insured: We are partners of the largest insurance companies and mutuals


* under conditions of eligibility for the service according to your postal code.