Reviews of ASDA

By: Asda Stores Ltd App

List of user reviews and ratings for ASDA

Total ratings

3.96 (Rating count: 110,055)

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Review summary

User reviews consistently report the ASDA Android app is unreliable: frequent sign‑in/out problems, crashes and freezes (often causing phones to lock or show a white screen), extreme slowness after updates, and inability to complete checkout or navigate (back button issues). Substitution controls and occasional connectivity issues are also noted. Overall, multiple users say the app is unusable and untrustworthy for ordering groceries.

Pros

Cons

Frequent login/out issues; users are continually signed out and cannot log back in
App crashes and freezes; crashes the phone and shows a white screen
Very slow performance and overall unresponsive UI; app slows after updates
Checkout and add-to-basket issues; can't complete orders or add items
Back navigation issues; back button returns to home instead of search results

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User Reviews

Recent rating average: 1.70

All time rating average: 3.96

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86% (753)

Date	Author	Comment
2026-09-06	Ni*****	I love asda food but I'm at the point of looking for a different place for my home delivery this app is to difficult to use it sticks crashes what should take me ten minutes takes over an hour
I love asda food but I'm at the point of looking for a different place for my home delivery this app is to difficult to use it sticks crashes what should take me ten minutes takes over an hour
2026-09-05	Ka*****	Love this app...so easy to use and so helpful 😄 Things have gotten worse, the app just isn't reliable any more!! Not good enough Asda, not if you want to keep your customers. There are many other great Supermarkets out there!!
Love this app...so easy to use and so helpful 😄 Things have gotten worse, the app just isn't reliable any more!! Not good enough Asda, not if you want to keep your customers. There are many other great Supermarkets out there!!
2026-09-05	Pr*****	this app is so ancient
this app is so ancient
2026-09-04	Re*****	Why are there search filters if you can't actually use them? Why do I have to navigate all the way back to the home page to go to a new category? Why are there items that just don't appear in relevant categories at all? Why does searching for pies bring up chewing gum as the top result? I installed the app in hopes that it would be more functional than their already borderline unusable website design, yet somehow it's actually worse
Why are there search filters if you can't actually use them? Why do I have to navigate all the way back to the home page to go to a new category? Why are there items that just don't appear in relevant categories at all? Why does searching for pies bring up chewing gum as the top result? I installed the app in hopes that it would be more functional than their already borderline unusable website design, yet somehow it's actually worse
2026-09-03	Ke*****	Rubbish
Rubbish
2026-09-02	Ca*****	think this app needs an update
think this app needs an update
2026-09-02	La*****	you have taken off the directions part on delivery setting, as any GPS location leads drivers to the back of my property for any delivery drivers no matter what map app is used..please put this back on the application..if it is still available I cannot find it anywhere on your application, I have looked through all options.. thanks..
you have taken off the directions part on delivery setting, as any GPS location leads drivers to the back of my property for any delivery drivers no matter what map app is used..please put this back on the application..if it is still available I cannot find it anywhere on your application, I have looked through all options.. thanks..
2026-09-02	Ka*****	Google playstore didn't flag this app as needed to be updated, somethings not right!? Prev:2026 app maybe poor but the food quality for price is the upside of dealing with this poorly designed app, hoping in 2026 they can amend this apps quality too!! Prev:Update 2025. Thought I'd try them again. App is sooooo buggy slow, it's a nightmare. Nothing on my device runs as badly as this app (to Web page) App!
Google playstore didn't flag this app as needed to be updated, somethings not right!? Prev:2026 app maybe poor but the food quality for price is the upside of dealing with this poorly designed app, hoping in 2026 they can amend this apps quality too!! Prev:Update 2025. Thought I'd try them again. App is sooooo buggy slow, it's a nightmare. Nothing on my device runs as badly as this app (to Web page) App!
2026-09-01	Ma*****	Glitchy, not even loading
Glitchy, not even loading
2026-09-01	Je*****	App is awful, first the app kicks you off the page you're looking at, now it won't load products I'm searching for. App used to be great, now it's worse than ever. You can't find half of the items on here that you sell in store. Please sort it out Asda!
App is awful, first the app kicks you off the page you're looking at, now it won't load products I'm searching for. App used to be great, now it's worse than ever. You can't find half of the items on here that you sell in store. Please sort it out Asda!