Reviews of Arrowhead Mobile Banking

By: ACU Mobile Developer

List of user reviews and ratings for Arrowhead Mobile Banking

Total ratings

4.85 (Rating count: 9,175)

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Review summary

Users appreciate Arrowhead Mobile Banking's friendly customer service and useful features like Zelle. The app is generally user-friendly for basic tasks and provides convenient account access. However, common complaints include frequent slowness and glitches, persistent login difficulties, and a less intuitive design compared to the old app. Several users report issues with mobile deposits, payments, and the added complexity of two-step verification. Overall, the app needs improvements in reliability, usability, and feature completeness to meet user expectations.

Pros

Friendly and courteous customer service with helpful staff.
App is generally easy to navigate and use for basic banking tasks.
Includes useful features such as Zelle for quick payments.
Improved access to accounts without needing a browser.
Good long-term banking relationship experience with Arrowhead Credit Union.

Cons

App is frequently slow, buggy, and sometimes does not work properly, especially on weekends.
Login issues including problems with biometric login and password resets.
The new app design is confusing, less intuitive, and lacks features from the old app like easy transaction viewing and rearranging account tiles.
Mobile deposit and payment features often fail or are unreliable.
Two-step verification adds unnecessary complexity and can be inaccurate or delayed.

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User Reviews

Recent rating average: 4.10

All time rating average: 4.85

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2% (11)

Date	Author	Comment
2025-01-18	Je*****	The manager and her staff are very nice people. If I have any questions or need help at all, they're always very polite and courteous and help me. And I really appreciate that I am in a wheelchair, and they go out of their way to help me
The manager and her staff are very nice people. If I have any questions or need help at all, they're always very polite and courteous and help me. And I really appreciate that I am in a wheelchair, and they go out of their way to help me
2025-01-17	al*****	still a little bit confusing and a little bit slow but it's probably my phone
still a little bit confusing and a little bit slow but it's probably my phone