ServicePro

Field based workers receive the jobs on their smartphone, tablet or laptop devices and are guided through a workflow management sequence to capture all the information required while they are on-site.

Key Features:
• Improved job scheduling, no need to call engineers
• Real time visibility of call status
• Parts used, parts required, photographs, notes and customer signatures can be captured
• Improved response times for customers
• A full service history is stored against the customer’s assets on each site
• Parts required are flagged immediately to the back office
• Manages pre planned maintenance visits
• Improved customer reporting