Astreinte téléphonique

The Appius On-Call Service application provides you with an on-call number coupled with a fully automated, flexible, customizable, and easy-to-use call answering system. It is ideal for companies, organizations, or government agencies needing to manage their on-call call reception based on hours, availability, and specific situations.

A truly collaborative call answering solution, it combines advanced telephony features (connection, smart answering machine, callback requests, alerts, and reminders in case of missed calls) coupled with a mobile application for call tracking and system configuration.

Key features:
- Call reception 24/7.
- Call handling according to the rules you define (depending on the day, time, and availability of your agents).
+ Connection with your agents.
+ Messages left on an answering machine.
+ Callback requests (Voice Call Back).
- Notification of your agents in the event of a missed call, a message left on the answering machine, or a callback request.
- View call logs, messages, and callback requests directly from the application.
- Complete control of the solution from the application: manage your agents, schedules, and scenarios.
- Follow-up and escalation of alerts in the event of a missed call by an agent (by push notification, email, SMS, or voice call).

Much more than simple call forwarding with an answering machine, the Appius telephone on-call solution offers:
- An intelligent call distribution system for your various employees based on the type of customer call, the availability of your agents, the priority rules you have established, etc.
- A collaborative system: your employees share calls according to your rules and share the same call log.
- The assurance that all calls are handled by sending alerts in the event of a missed call.