Reviews of AppFolio Property Manager

By: AppFolio, Inc. App

List of user reviews and ratings for AppFolio Property Manager

Total ratings

3.43 (Rating count: 576)

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Review summary

Users frequently report the app crashing, freezing, and slow performance, with repeated login problems and updates that fail to keep pace. Credential issues and long load times are common, and a hard limit of 10 photos per upload adds friction. Support is often described as unhelpful. Despite these drawbacks, the app is considered easy to use and useful for submitting invoices with photos, serving as a convenient (though imperfect) alternative to the website for tenants, landlords, and contractors.

Pros

Easy to use
Good for submitting invoices with pictures and notes
Useful alternative to the website for tenants and landlords
Photos taken in the app are saved to the device's gallery

Cons

Frequent crashes and overall instability
Very slow loading and performance issues
Login/authentication problems (cannot log in or invalid credentials)
Upload limit of 10 photos per submission
Poor customer support and lack of timely follow-up

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User Reviews

Recent rating average: 1.30

All time rating average: 3.43

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51% (36)

Date	Author	Comment
2026-06-01	Pr*****	Not applying to AppFolio
Not applying to AppFolio
2026-05-26	Ry*****	slowest most convoluted app I've ever used. I have to use it for work and nothing is a bigger time waster. very unoptimized, very disorganized. this app gives you way more of what you don't want and takes a long time supplying what you do want.
slowest most convoluted app I've ever used. I have to use it for work and nothing is a bigger time waster. very unoptimized, very disorganized. this app gives you way more of what you don't want and takes a long time supplying what you do want.
2026-05-22	Li*****	This could be a good tool,but just trying to log on is so frustrating, the only way to log in is to pretend to need to reset my password, over & over every month, just to pay my rent. Wow.
This could be a good tool,but just trying to log on is so frustrating, the only way to log in is to pretend to need to reset my password, over & over every month, just to pay my rent. Wow.
2026-05-01	Er*****	somehow, over the years of me using it, they managed to make it continually worse and less stable. it is basically useless for reporting my work orders, as if I lock my phone even a minute and then open it back up. the app has already crashed and I have to go through all these steps to get back to my work order. frankly, at this point, if I could give it negative Stars I would. if I was not mandated to use it by my company, I would throw this app in the bin of History where it belongs.
somehow, over the years of me using it, they managed to make it continually worse and less stable. it is basically useless for reporting my work orders, as if I lock my phone even a minute and then open it back up. the app has already crashed and I have to go through all these steps to get back to my work order. frankly, at this point, if I could give it negative Stars I would. if I was not mandated to use it by my company, I would throw this app in the bin of History where it belongs.
2026-03-31	Ga*****	terrible app always has issues.
terrible app always has issues.
2026-03-31	Co*****	Constantly crashes during normal use.
Constantly crashes during normal use.
2026-03-19	JC*****	actualmente la aplicación no trabaja
actualmente la aplicación no trabaja
2026-02-27	Jo*****	God i hate having to use this garbage app. I can only acces my account through the link sent by email. when I try to access it through the app it says it's an invalid username or password.
God i hate having to use this garbage app. I can only acces my account through the link sent by email. when I try to access it through the app it says it's an invalid username or password.
2026-02-20	Wi*****	terrible customer service. had money fraudulently stolen. Appfolio never followed through. you cannot call them. only AI help without followup. they do fine until your problem is unusual, then do nothing. think
terrible customer service. had money fraudulently stolen. Appfolio never followed through. you cannot call them. only AI help without followup. they do fine until your problem is unusual, then do nothing. think
2026-02-12	Ja*****	what a surprise you screwed up the app again another update that was botched. now when opening the app the top status bar on the phone is no longer visible!
what a surprise you screwed up the app again another update that was botched. now when opening the app the top status bar on the phone is no longer visible!