OneAsia Customer Portal

This proprietary application develop by OneAsia is a robust and user-friendly platform designed to streamline self-service data assets management, automated reporting, and unified communication. With its secure access control system and intuitive customer dashboard, OneAsia’s customers can effortlessly oversee their data assets and submit service requests from anywhere, at any time.

Key Features:

Self-Service Data Assets Management: This application empowers users to schedule visits, submit orders, and manage users using their own devices (desktops, laptops, smartphones, and tablets). It eliminates the need for manual processes, allowing for convenient control and tracking of data assets.
Automatic Reporting: The Report Centre feature provides users with comprehensive reports on a monthly basis. Users can access reports related to orders, tickets, and data centre access records effortlessly. This enables them to monitor and analyse their data assets and operations effectively.
Unified Communication: This application serves as a centralized hub for communication, enabling users to stay connected and informed. It facilitates seamless communication between OneAsia teams and customers, ensuring efficient collaboration and problem resolution.
Secure Access Control System: This application is equipped with a robust access control system, ensuring the confidentiality and integrity of data assets. It allows authorized personnel to access the data centre and submit service requests, while also enabling users to manage user profiles and permissions securely.
Key Portal Components:

Dashboard: The dashboard provides users with a concise overview of their orders and ticket statuses. Users can quickly access and monitor the progress of their requests through this centralized view.
Order & Ticket Centre: This component serves as a central hub for submitting tickets, scheduling visits, and placing orders. Users can conveniently access this centre to initiate various service-related actions.
Schedule a Visit: This feature allows users to schedule site tours, sales visits, and visits to the data centre and facility rooms. Site tours are exclusive to OneAsia Sales and Colocation Service Resellers. Users can also schedule rack access and work permits for construction-related activities.
Submit Request & Ticket: This module enables users to request remote hand services, equipment move-in or move-out, and BCP invocations. Users can report trouble tickets and receive prompt assistance from operators.
Order Services: This component facilitates the easy placement of service orders. Users can select and request services such as installation, maintenance, and upgrades for their data assets.
Escalation & Billing Contact: Users can manage escalation and billing contacts within the function. This functionality ensures that the right individuals are notified promptly in case of critical issues or billing matters.