Reviews of TGSRTC Official Online Booking

By: Telangana State Road Transport Corporation

List of user reviews and ratings for TGSRTC Official Online Booking

Total ratings

2.83 (Rating count: 3,916)

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Review summary

Multiple users report frequent payment failures in the app, causing unsuccessful bookings and seat blocks. Login issues with the app are common including invalid credentials errors and no OTP support, despite web login working. The app often crashes or shows blank screens during booking and payment stages. Customers also complain about poor support and refund processes. Additional problems include limited booking options and absence of bus tracking, which hampers usability and user confidence.

Pros

Cons

Payment processing consistently fails with errors, especially in the app when attempting various payment methods including UPI, credit and debit cards.
Login functionality is problematic; users face difficulties logging in via the app although web login works fine, and password reset/OTP retrieval often fails.
App crashes or shows blank screens especially when moving to payment page or switching apps during booking process.
Lack of customer support and poor refund handling, resulting in users losing tickets or money without proper assistance.
Limited booking features such as inability to book certain routes (e.g., village to city), and absence of real-time bus tracking/tracking features.

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User Reviews

Recent rating average: 1.20

All time rating average: 2.83

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70% (16)

Date	Author	Comment
2025-02-04	Ma*****	Worse payment screen. I have been trying to pay in app using every paymeny option from almost 3months but it never succeeded. Always error of nit gking forward in app. In ios and web its ok but android app sucks
Worse payment screen. I have been trying to pay in app using every paymeny option from almost 3months but it never succeeded. Always error of nit gking forward in app. In ios and web its ok but android app sucks
2024-12-21	SR*****	Stations are not pop up.....Not working
Stations are not pop up.....Not working
2024-12-16	ᎻᎪ*****	Is there any way to login with my mobile number instead of User name and password because I forgot the user name and there is no way in the app to check my user.
Is there any way to login with my mobile number instead of User name and password because I forgot the user name and there is no way in the app to check my user.
2024-10-05	Ki*****	No proper customer service. My payment was not processed sucessfully and was told to wait 3 to 4 business days to refund. Again I need to book manually from busstand and pay amount.
No proper customer service. My payment was not processed sucessfully and was told to wait 3 to 4 business days to refund. Again I need to book manually from busstand and pay amount.
2024-10-05	Sr*****	very bad app.No booking slotfrom hyderabad ,i couldn't book bus tkts to any place even with in telangana state
very bad app.No booking slotfrom hyderabad ,i couldn't book bus tkts to any place even with in telangana state
2024-10-01	Sr*****	After filling all the details it's not allowing for payment, getting method not allowed message and had to fill all the details multiple times and unable to book the ticket
After filling all the details it's not allowing for payment, getting method not allowed message and had to fill all the details multiple times and unable to book the ticket
2024-09-05	Sh*****	Multiple times, I have tried to book a ticket. After selecting the seats and payment methods, it requests us to open an UPI app for payment. When I pay from the UPI and get back to TGSRTC app, it says "Your ticket could not be booked" and doesnt show any other option except "Go back to booking". Please fix this API.
Multiple times, I have tried to book a ticket. After selecting the seats and payment methods, it requests us to open an UPI app for payment. When I pay from the UPI and get back to TGSRTC app, it says "Your ticket could not be booked" and doesnt show any other option except "Go back to booking". Please fix this API.
2024-08-27	ra*****	At the time of payment, if we minimize TGSRTC app and open any other app / file / folder and come back to TGSRTC app then the screen is becoming blank. Need to process ticket booking from starting onwards.
At the time of payment, if we minimize TGSRTC app and open any other app / file / folder and come back to TGSRTC app then the screen is becoming blank. Need to process ticket booking from starting onwards.
2023-10-21	ve*****	Bus exactly departure point must be disclosed in the app, with Google map links or coordinates, it helps people especially in other states where not able to read that state language. The text message is came to me after I reached the bus and the bus reached to the major stop of the district why? In this case I found a nearby pickup location so start the same reflecting in the app. As a new resident in Pune am not know that Pimpiri location means I have to reach to Vallabhnagar bus-stand right?
Bus exactly departure point must be disclosed in the app, with Google map links or coordinates, it helps people especially in other states where not able to read that state language. The text message is came to me after I reached the bus and the bus reached to the major stop of the district why? In this case I found a nearby pickup location so start the same reflecting in the app. As a new resident in Pune am not know that Pimpiri location means I have to reach to Vallabhnagar bus-stand right?
2022-05-04	sh*****	I tried booking my tickets yesterday night for early morning journey, my money was deducted but there is no confirmation on tickets or service number. I went to TSRTC office showed my transaction I'd they say tickets weren't booked possibly because of technical reasons and when asked for refund she says we don't have proof when transaction OB reference number itself is proof that my money is deducted. No response on email and phone number doesn't work.
I tried booking my tickets yesterday night for early morning journey, my money was deducted but there is no confirmation on tickets or service number. I went to TSRTC office showed my transaction I'd they say tickets weren't booked possibly because of technical reasons and when asked for refund she says we don't have proof when transaction OB reference number itself is proof that my money is deducted. No response on email and phone number doesn't work.