Reviews of Petzone

By: www.petzone.com App

List of user reviews and ratings for Petzone

Total ratings

3.23 (Rating count: 458)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users generally praise the store's product quality, promotions, and delivery speed. However, many experience significant frustrations with the app's reliability: it often crashes or is slow, has malfunctioning cart and checkout features, displays inaccurate stock status, and requires frequent disruptive updates. Customer support within the app is slow and ineffective, leading to dissatisfaction despite good product and delivery services.

Pros

Good value for money, quality, and quantity from the store
Fast and reliable delivery service
Responsive customer service when issues arise
Attractive promotions and offers

Cons

App frequently crashes and has very slow loading times
Problems with adding items to cart and completing checkout
App requires constant and large updates, causing storage issues
App shows product availability inaccurately, causing order cancellations
Poor in-app customer support response times and issue resolution

Upgrade to see all 24 reviews

User Reviews

Recent rating average: 1.70

All time rating average: 3.23

Upgrade to see all 24 reviews

58% (14)

Date	Author	Comment
2025-01-26	Am*****	Annoying! My account is logging out! I can not order again because they don't accept my email 😒
Annoying! My account is logging out! I can not order again because they don't accept my email 😒
2025-01-01	Ru*****	Can't check out
Can't check out
2024-11-26	Ma*****	It was a good app before til they updated it again. I can't even check out my pets' needs it doesn't work at all SO DISAPPOINTED PLEASE CHECK THE APP AND FIX THE BUGSSSSSSSSSSSSS.!!!
It was a good app before til they updated it again. I can't even check out my pets' needs it doesn't work at all SO DISAPPOINTED PLEASE CHECK THE APP AND FIX THE BUGSSSSSSSSSSSSS.!!!
2024-11-08	Je*****	Help desk in your app need to wait every 10mins to their respond on your questions. Doesn't even know also how to resolve your concern🤦‍♂️🤦‍♂️🤦‍♂️
Help desk in your app need to wait every 10mins to their respond on your questions. Doesn't even know also how to resolve your concern🤦‍♂️🤦‍♂️🤦‍♂️
2024-11-05	Na*****	Very bad delivery service?!!! Nobody following the schedule.
Very bad delivery service?!!! Nobody following the schedule.
2024-10-29	Bo*****	App never works
App never works
2024-08-02	Ed*****	Says there is an update but no update in play store. Uninstalled and re-installed as well - still says there is an update and wont let me use the app.
Says there is an update but no update in play store. Uninstalled and re-installed as well - still says there is an update and wont let me use the app.
2024-07-19	Ba*****	Always had a bad experience with this app, please fix the reset password function
Always had a bad experience with this app, please fix the reset password function
2024-07-17	iS*****	the app needs improvement, but the shop itself is great and the service is fast and reliable
the app needs improvement, but the shop itself is great and the service is fast and reliable
2024-07-05	Re*****	The service is great and delivery was on time 5 stars for that, but after my first purchase the app stopped working, it doesn't load selected items to my cart, and it doesn't save search filters or preferences, each time I go back to main search, it starts from the first page. Please fix it. 2 stars for the app.
The service is great and delivery was on time 5 stars for that, but after my first purchase the app stopped working, it doesn't load selected items to my cart, and it doesn't save search filters or preferences, each time I go back to main search, it starts from the first page. Please fix it. 2 stars for the app.