Reviews of The PALECO Mobile

By: PALECO

List of user reviews and ratings for The PALECO Mobile

Total ratings

2.63 (Rating count: 236)

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Review summary

Users appreciate that the app allows them to monitor current electric bills and payment status easily, and recent updates improved by adding reference numbers for payments. However, many find the app limited as it lacks detailed consumption data and breakdowns, has no in-app payment features, and sometimes causes errors during online payments. Users also request more advanced functions like notifications for bills and payment history to enhance usability.

Pros

Allows users to monitor current bills and payment history
Provides easy access to view bill amounts and balance
Includes reference numbers for easier online payments
User-friendly for checking unpaid accounts
Updates have introduced new helpful features like reference numbers

Cons

Lacks detailed bill breakdown and consumption data such as kWh usage
No in-app payment options available, requiring external payment methods
Difficulties and errors encountered during online payment processes
Limited functionality beyond bill viewing
Missing notifications for bill generation and due dates

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User Reviews

Recent rating average: 2.30

All time rating average: 2.63

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24% (5)

Date	Author	Comment
2024-11-21	Ar*****	At least I am able to monitor our present bills and history of usage
At least I am able to monitor our present bills and history of usage
2024-06-20	Ma*****	Difficult to access online payment. Always in invalid code error even if it's past the due date
Difficult to access online payment. Always in invalid code error even if it's past the due date
2024-01-30	Id*****	This app is trash. I paid my electric bill but then the payment is still not posted and the freaking reference number and amount suddenly changed. Now I need to wait a long time for the refund and try to pay the bill again. I don't even know why it suddenly changed.
This app is trash. I paid my electric bill but then the payment is still not posted and the freaking reference number and amount suddenly changed. Now I need to wait a long time for the refund and try to pay the bill again. I don't even know why it suddenly changed.
2024-01-09	An*****	can't even see the consumption, just the price that you're going to pay. you should improve it like the apps from water district.
can't even see the consumption, just the price that you're going to pay. you should improve it like the apps from water district.
2023-12-27	Ga*****	you can't see the consumption of kWh, it's only the amount? Please update the apps, it's too high the electric bill but the apps low tech.
you can't see the consumption of kWh, it's only the amount? Please update the apps, it's too high the electric bill but the apps low tech.
2023-10-05	Ma*****	Pls add searchbox in account section of the app,that way it's easier to look for an account were looking for,thank you
Pls add searchbox in account section of the app,that way it's easier to look for an account were looking for,thank you
2023-03-09	He*****	Need to improve the app and also need to put the number of meter (kWh) like the previous and present reading so that the consumers would not be confuse about their bills.
Need to improve the app and also need to put the number of meter (kWh) like the previous and present reading so that the consumers would not be confuse about their bills.
2023-02-06	Sp*****	Experience is good. On your succeeding versions, please add notification once the bill is generated to our accounts, this is also to remind us to settle our bill as early as possible and also notify when the bill is 3-5 before the due date. Thank you and Kudos.
Experience is good. On your succeeding versions, please add notification once the bill is generated to our accounts, this is also to remind us to settle our bill as early as possible and also notify when the bill is 3-5 before the due date. Thank you and Kudos.
2022-11-16	No*****	Hoping for more functions, but it's nice. Thanks...
Hoping for more functions, but it's nice. Thanks...
2022-06-26	Kr*****	The new update now includes reference number for easy online payment. I hope the next update would allow us to view previous paid bills and break down of the bill.
The new update now includes reference number for easy online payment. I hope the next update would allow us to view previous paid bills and break down of the bill.