FL Operations

FL Operations helps FreshLaundry support teams and technicians manage service tickets and field work from one secure mobile app.

CS Agents can review incoming support tickets, assign technicians, track ticket status, respond to customers, and close resolved issues.

Technicians can view assigned jobs, open job details, start work, add service notes, and track their daily schedule.

Key features:
- Secure OTP-based login
- CS Agent ticket inbox
- Ticket assignment and status tracking
- Technician job list and job detail views
- Schedule and profile screens
- Push notifications for new tickets and job updates
- Customer support communication tracking

This app is intended for authorized FreshLaundry operations staff only.