duka.direct

Name: duka.direct
Rating: 4.071429 (819 reviews)
Author: Selcom Paytech Limited

By: Selcom Paytech Limited

Food , grocery, bill payments, insurance and more! #KilaKituKipo

Features & Capabilities

duka.direct is your everyday super app for food, groceries, bills, tickets and more. Order from 300+ restaurants, shop 1,000+ grocery items, pay LUKU, DAWASA, DSTV and other subscriptions, book bus tickets and movie shows, or access CIP airport lounges — all from one place. Delivery or pick-up available. #KilaKituKipo

Fast, easy and secure, duka.direct helps you save with cashbacks and exclusive offers. Pay with duka.wallet, Lipa, Selcom Pesa, mobile money or cards. Enjoy nationwide coverage, real-time order tracking and flexible checkout options for convenience whether you're at home or on the go.

User Growth & Download Statistics

App Shopping Payments Entertainment

By:

Selcom Paytech Limited

Downloads:

82,421 171

Rating:

4.07

(819) 4 new ratings

Version:

3.11.1 Last updated: 2026-03-23

Version code:

751

Creation date:

2020-01-23

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.RECORD_VIDEO Very high risk
android.permission.WRITE_CONTACTS Very high risk
android.permission.READ_MEDIA_AUDIO High risk
android.permission.READ_MEDIA_IMAGES High risk

Size:

140.31MB

Email:

he*****@duka.direct

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 234,140 ▼ 1,242

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Selcom Paytech Limited

Google Play Store

https://play.google.com/store/apps/details?id=com.app.dukadirect

Email:

he*****@duka.direct

Website:

https://duka.direct

User Reviews

User reviews of duka.direct reveal mixed experiences. Positives include an easy-to-use app, polite and prompt delivery drivers, and helpful shopping aid, especially for anxious users. However, significant issues include frequent delivery delays, poor and unresponsive customer support, refund problems, missing Cash on Delivery option, and app performance setbacks such as excessive update requests and notification issues. While some users praise the timely service and friendly delivery staff, many express frustration with service reliability and support, suggesting the app needs improvements in delivery efficiency and customer care.

Pros

Easy to use interface as mentioned by some users.
Prompt and polite delivery drivers.
Timely delivery and quick shopping experience according to a few reviews.
Good customer service by delivery personnel in some instances.
Useful app for ordering food and groceries, helping users with shopping, especially those with anxiety or difficulty going out.

Cons

Frequent delays and long wait times for deliveries.
Poor customer service from back office staff, including unresponsiveness and rudeness.
Issues with refunds not being processed even after long waits.
Cash on Delivery option missing or inconsistent, causing dissatisfaction.
App performance issues like frequent update prompts, loading problems, and notifications not working properly.

Recent reviews

Just okay... Doesn't make any improvements in app. Live location of the rider is so pathetic. Always expect delays in the order. In your emergency Duka is not the right answer to you hunger. If you are diabetic and taking any meds and you depend on the delivery from Duka - I am sorry you are making a biggest blunder of your life. Your sugar levels will fall, you start trembling. But Duka won't show any mercy on you. They come after you sleep in the coffin. Please plan your food deliveries well