Reviews of مياه نوڤا - Nova Water

By: Nova Water App

List of user reviews and ratings for مياه نوڤا - Nova Water

Total ratings

4.67 (Rating count: 12,847)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall sentiment is mixed. Repeated concerns center on the Android app’s reliability—crashes, freezes, loops, and geolocation/order errors make ordering difficult. Delivery is inconsistent: delays spanning days, orders not delivered to the intended location, or never arriving. Customer service is frequently cited as unresponsive or unhelpful, with payment issues including card errors and payments taken without fulfillment. On the positive side, several reviews praise clean, healthy water; and when the app works, users find it easy to order and delivery can be fast or on-time, with some reports of excellent service.

Pros

Water quality is clean and healthy.
The app is easy to use and convenient when it works.
Delivery can be fast or on-time in many cases.
Some reviews praise excellent service and delivery staff.

Cons

App reliability issues: frequent crashes, not starting, freezing, loops, and geolocation/order errors.
Delivery delays and orders not delivered to the correct or any location.
Poor or unresponsive customer service.
Payment issues: card payments failing and payments taken without fulfillment.
Water quality inconsistency or changes in taste.

Upgrade to see all 123 reviews

User Reviews

Recent rating average: 2.20

All time rating average: 4.67

Upgrade to see all 123 reviews

63% (77)

Date	Author	Comment
2026-08-09	Mo*****	ما يحفظ السلة وبطيء شوي
ما يحفظ السلة وبطيء شوي
2026-08-04	Na*****	cheaper to buy from any hyber store.
cheaper to buy from any hyber store.
2026-07-21	Ma*****	صلحو التطبيق حقكم ذا الي كل شوية عطلان😡
صلحو التطبيق حقكم ذا الي كل شوية عطلان😡
2026-07-09	Ab*****	البرنامج جميل وسهل ولكن ماتقدر تتواصل مع خدمة العملاء وموظفين التوصيل سيئين جدا.
البرنامج جميل وسهل ولكن ماتقدر تتواصل مع خدمة العملاء وموظفين التوصيل سيئين جدا.
2026-06-27	Ha*****	Great, pricing and offers are worth it
Great, pricing and offers are worth it
2026-06-23	mh*****	worst dilvery schedule!!.
worst dilvery schedule!!.
2026-06-20	Ot*****	أشكر كل مندوب يعمل مع نوفا قمة بالاحترافية والاحترام ويوصلون طلبك حتى داخل بيتك
أشكر كل مندوب يعمل مع نوفا قمة بالاحترافية والاحترام ويوصلون طلبك حتى داخل بيتك
2026-06-12	Al*****	worst app I ever tried, I ordered 20 boxes of water and I should receive 6 boxes free base on thier offer, but didn't receive it
worst app I ever tried, I ordered 20 boxes of water and I should receive 6 boxes free base on thier offer, but didn't receive it
2026-06-12	Mo*****	the application is horrible I have been trying to buy water for the past hour and it doesn't work nor open the cart
the application is horrible I have been trying to buy water for the past hour and it doesn't work nor open the cart
2026-06-06	Az*****	مافتح معي نهائيا. يقفل ويرجع يفتح!!!!!
مافتح معي نهائيا. يقفل ويرجع يفتح!!!!!