Reviews of Fond

By: Fond Technologies, Inc. App

List of user reviews and ratings for Fond

Total ratings

3.72 (Rating count: 168)

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Review summary

Users report that while Fond offers a useful platform to send appreciation and access perks conveniently, it suffers from frequent crashes, slow performance, and login difficulties. Repeated crashes when opening content and poor navigation undermine usability. There are also problems with account setup, password resets, and inaccurate displayed information. However, the development team's updates have improved stability and customer support is responsive. Overall, the app provides value in employee recognition despite significant technical issues that affect user experience.

Pros

Provides a convenient way to send thank you notes and appreciation to colleagues.
Offers a means to access employer-provided perks and coupons in one place.
After updates and bug fixes, the app shows improvement and can be usable.
Makes employee recognition easier and more regular personally.
Customer support has responded to feedback and released updates.

Cons

App frequently crashes when opening notifications or perks, causing frustration.
Login and account access issues including errors with password reset and email recognition.
Slow performance with delays in completing transactions and receiving confirmation.
Navigation is poor with repetitive crashing forcing users to scroll repeatedly.
Inconsistent and incorrect information displayed, such as supervisor names or promotion eligibility.

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User Reviews

Recent rating average: 2.30

All time rating average: 3.72

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30% (6)

Date	Author	Comment
2024-05-13	Ra*****	This is a scam app. Lousy app, cannot log in after setting up and logging in successfully. Reset to change password does not work. It says email is wrong - but I receive the reset email. If you can log in, all you get is the spin, app does not work. Would rate 100% negative if possible.
This is a scam app. Lousy app, cannot log in after setting up and logging in successfully. Reset to change password does not work. It says email is wrong - but I receive the reset email. If you can log in, all you get is the spin, app does not work. Would rate 100% negative if possible.
2024-05-08	Mi*****	Glitchy, never loads, sometimes I have to restart my phone, in order to buy a card. Like I will push "buy now" and it says I bought it but then I don't get the email notification, redo the whole process, slowly because this app runs on dial up speed, push "buy now" again repeat this 5 more times before I decide to restart my phone and see how that goes because it worked last time 🤷‍♀️ the notifications? Foret about it. I am rarely able to see what it is I'm being thanked for.
Glitchy, never loads, sometimes I have to restart my phone, in order to buy a card. Like I will push "buy now" and it says I bought it but then I don't get the email notification, redo the whole process, slowly because this app runs on dial up speed, push "buy now" again repeat this 5 more times before I decide to restart my phone and see how that goes because it worked last time 🤷‍♀️ the notifications? Foret about it. I am rarely able to see what it is I'm being thanked for.
2023-05-09	Ch*****	This app crashes every time I try to open a notification. I contacted support and they updated and fixed problem and within a week it was crashing again.
This app crashes every time I try to open a notification. I contacted support and they updated and fixed problem and within a week it was crashing again.
2023-03-17	Ab*****	This app rarely works. Everytime i try to open a notification it crashes. Did have luck actually cashing in my points though I was very surprised.
This app rarely works. Everytime i try to open a notification it crashes. Did have luck actually cashing in my points though I was very surprised.
2023-02-17	Ga*****	Fond took $ 100:00 from my account for a prepaid debit card and sent me 5 card's with a $ 2:00 dollar value each and said i would be charged $ 3:00 fee for each card so they took 100 and sent me $ 10:00 even with the fee it's only $ 25:00 dollars so what happened to my 75 dollars left this was a couple of months ago
Fond took $ 100:00 from my account for a prepaid debit card and sent me 5 card's with a $ 2:00 dollar value each and said i would be charged $ 3:00 fee for each card so they took 100 and sent me $ 10:00 even with the fee it's only $ 25:00 dollars so what happened to my 75 dollars left this was a couple of months ago
2023-01-05	Su*****	Update 1/5/23: The team at Fond promptly followed up on my feedback from 2 days ago, debugged, and released an update. Love it! The latest version works great. --- 1/3/23: I have the latest app from the Play Store. The app throws an error "Client deprecated. Please update the app."
Update 1/5/23: The team at Fond promptly followed up on my feedback from 2 days ago, debugged, and released an update. Love it! The latest version works great. --- 1/3/23: I have the latest app from the Play Store. The app throws an error "Client deprecated. Please update the app."
2022-12-16	Ep*****	This app needs someone to generate information that is correct.. more than half of the time that I have used this app.. the supervisors names are wrong.. how could you possibly get this wrong. I dont know.
This app needs someone to generate information that is correct.. more than half of the time that I have used this app.. the supervisors names are wrong.. how could you possibly get this wrong. I dont know.
2022-10-30	IV*****	I downloaded it 3 times on an android phone and it says the app has a bug to contact the developers. I open the app, sign in, it says get started and then the app crashes.
I downloaded it 3 times on an android phone and it says the app has a bug to contact the developers. I open the app, sign in, it says get started and then the app crashes.
2022-09-02	Ju*****	There have been a few glitches, but once those were figured out, Fond has provided a meaningful way to let our wonderful staff know that their efforts are not going unnoticed.
There have been a few glitches, but once those were figured out, Fond has provided a meaningful way to let our wonderful staff know that their efforts are not going unnoticed.
2021-08-10	Mi*****	Unusable junk. This app crashed so much, that I uninstalled it just so I could reinstall it hoping that would fix the problem but now I can't even open it because everytime I try to open it it crashes. Sad.
Unusable junk. This app crashed so much, that I uninstalled it just so I could reinstall it hoping that would fix the problem but now I can't even open it because everytime I try to open it it crashes. Sad.