Reviews of Ampath

By: AMPATH

List of user reviews and ratings for Ampath

Total ratings

3.38 (Rating count: 996)

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Review summary

Users appreciate the Ampath app's ability to access lab test results and biometric login for ease. However, multiple recurring issues cause frustration: restricted usage outside South Africa, persistent login problems including OTP failures and password reset difficulties, inability to update outdated contact methods leading to unusable accounts, unreliable result displays with stale or missing data, and general app instability. Many reviews highlight the need for better support and enhancements to compete with other lab apps like Lancet.

Pros

Allows users to view lab test results directly in the app.
Supports biometric login for convenience.
Helps users keep track of their own health records over multiple years.

Cons

App is inaccessible and unusable outside South Africa.
Frequent login issues including password resets, OTP delivery failures, and being locked out for long periods.
Inability to update or change outdated contact details linked to user profiles.
App displays no or outdated test results and notifications often indicate available results that do not appear.
Poor app stability, freezing and not loading past the logo with no effective support or updates.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.38

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450% (18)

Date	Author	Comment
2025-01-10	Ed*****	You cannot use this app outside of South Africa. I tried it in Swaziland, Mozambique, Canada and the UK. It's inaccessible. The Ampath website is also inaccessible outside of South Africa "ERR_CONNECTION_TIMED_OUT". So you can't get your results once you leave RSA. Ampath needs to fix this issue. It's very annoying. Lancet doesn't have this problem.
You cannot use this app outside of South Africa. I tried it in Swaziland, Mozambique, Canada and the UK. It's inaccessible. The Ampath website is also inaccessible outside of South Africa "ERR_CONNECTION_TIMED_OUT". So you can't get your results once you leave RSA. Ampath needs to fix this issue. It's very annoying. Lancet doesn't have this problem.
2024-02-04	Sh*****	If you forgot your password and have changed your number, you cannot log in. Changing your password means you need to access the number that no longer exists. Changing your phone number can only be done when you log in using the correct password. Installed and deleted in a few minutes as it's a pointless app!
If you forgot your password and have changed your number, you cannot log in. Changing your password means you need to access the number that no longer exists. Changing your phone number can only be done when you log in using the correct password. Installed and deleted in a few minutes as it's a pointless app!