Reviews of Hurricane Express Wash

By: Hurricane Express Wash

List of user reviews and ratings for Hurricane Express Wash

Total ratings

4.24 (Rating count: 1,951)

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Review summary

Users appreciate the friendly staff and good quality car wash service offered by Hurricane Express Wash. However, many reviews highlight significant app issues, including frequent crashes and loading problems, especially after Android updates. Customers report frustrations with billing inconsistencies such as early or double charges, difficulties canceling memberships due to unresponsive customer service, loss of loyalty points, and malfunctioning equipment at the wash locations. Despite some positive aspects, these recurring problems have led to dissatisfaction and membership cancellations among many users.

Pros

Friendly and courteous employees who enjoy their job.
Good quality car wash service.
Ability to wash multiple vehicles under one membership.
Convenient locations with reasonable car wash service.
The messages tab in the app provides valuable information.

Cons

The app frequently crashes or refuses to open, especially on newer Android versions like Android 15.
Difficult and time-consuming cancellation process requiring calls with poor customer service responsiveness.
Membership billing issues including charges before 30-day periods and double billing.
Lost loyalty points and rewards upon app upgrades or changes, with unclear benefits.
Car wash equipment like vacuums and brushes are often broken or malfunctioning.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.24

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10% (39)

Date	Author	Comment
2026-04-12	:M*****	its aggravating. got my girlfriend on the plan. when she uses it it locks me out. says its registered on another device and I am the primary. says I have to wait 14 days to switch back. sent email. got a reply my app was unlocked. now she can't login. shes locked out. tried calling customer service and get an invalid number recording. this is getting annoying
its aggravating. got my girlfriend on the plan. when she uses it it locks me out. says its registered on another device and I am the primary. says I have to wait 14 days to switch back. sent email. got a reply my app was unlocked. now she can't login. shes locked out. tried calling customer service and get an invalid number recording. this is getting annoying
2026-04-12	Ji*****	poor
poor
2026-04-11	Mi*****	very clean facility and staff was great.
very clean facility and staff was great.