Reviews of Allurion

By: Allurion Technologies, Inc App

List of user reviews and ratings for Allurion

Total ratings

4.75 (Rating count: 1,441)

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Review summary

The Allurion app is appreciated for its useful weight and fat tracking features and user-friendly interface. However, many users report persistent connectivity problems with devices, data loss after updates, and app instability including crashes and freezes on Android. Additionally, the lack of integration with popular health apps and ineffective customer support are significant drawbacks.

Pros

Useful for tracking weight and fat percentage.
Straightforward and easy to use interface.
Good customer support initially provided.
Clear manual to pair the device with the phone.

Cons

Frequent connectivity issues with scales and watch via Bluetooth.
Data loss after updates, including muscle mass and visceral fat data.
App freezes, crashes, or fails to load on Android devices.
Lack of integration with other health apps like Fitbit and Samsung watch.
Poor customer support effectiveness and slow updates to fix issues.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.75

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60% (12)

Date	Author	Comment
2024-10-04	Ma*****	The app is really useful for tracking weight and fat percentage. And the new updates make it faster and smooth to use.
The app is really useful for tracking weight and fat percentage. And the new updates make it faster and smooth to use.
2024-08-27	Ja*****	Its ok, but it doesn't connect to any health apps. The lastest update removing all the things I actually really liked is disappointing.
Its ok, but it doesn't connect to any health apps. The lastest update removing all the things I actually really liked is disappointing.
2024-08-10	Do*****	Sometimes has hard time to connect to the scale. Also, after the last update all past data for muscle mass got deleted, and visceral fat is no longer available. Why...?..
Sometimes has hard time to connect to the scale. Also, after the last update all past data for muscle mass got deleted, and visceral fat is no longer available. Why...?..
2024-05-29	Li*****	This app doesn't give information on how to set time as the watch goes out of time if I don't wear it for a time.
This app doesn't give information on how to set time as the watch goes out of time if I don't wear it for a time.
2024-02-09	Ha*****	Weights being recorded when I haven't weighed in. BMI showing as getting higher when weight is going down. I've lost 11 lbs, how is my BMI higher than when I started?! Support useless. No food tracking?! Surely that's fundamental. Update: I have been in very frequent contact with support. Nothing gets resolved at all.
Weights being recorded when I haven't weighed in. BMI showing as getting higher when weight is going down. I've lost 11 lbs, how is my BMI higher than when I started?! Support useless. No food tracking?! Surely that's fundamental. Update: I have been in very frequent contact with support. Nothing gets resolved at all.
2023-11-07	Ch*****	It's very straight forward and easy to use and I was given lots of support from the very first phone call.
It's very straight forward and easy to use and I was given lots of support from the very first phone call.
2023-06-26	Ni*****	Very Buggy. Lag to register touch response. Won't connect to my fit bit account. Pathy App. I doubt it could provide any accurate data.
Very Buggy. Lag to register touch response. Won't connect to my fit bit account. Pathy App. I doubt it could provide any accurate data.
2023-06-01	Ja*****	NOT FIT FOR PURPOSE! constantly not registering the correct weight from scales, library disappeared and can't get back. Customer service absolutely useless. They say there is an update in 2wks like that is helping me now! Cannot connect to Samsung watch either. Really useless app! NOT AT ALL HAPPY! Hate the generic reply as I have contacted the support team on several occasions 10+ and have been continually told updates are coming...doesn't help me now when I actually need to use it!
NOT FIT FOR PURPOSE! constantly not registering the correct weight from scales, library disappeared and can't get back. Customer service absolutely useless. They say there is an update in 2wks like that is helping me now! Cannot connect to Samsung watch either. Really useless app! NOT AT ALL HAPPY! Hate the generic reply as I have contacted the support team on several occasions 10+ and have been continually told updates are coming...doesn't help me now when I actually need to use it!
2023-02-18	He*****	Scale would never connect to the phone or app I tried everything including uninstall and reinstalling the app. No nearby devices turned, on hard surface, bare foot, latest software update. Removed battery and reinserted scale.batteries after 30 seconds. Nothing works
Scale would never connect to the phone or app I tried everything including uninstall and reinstalling the app. No nearby devices turned, on hard surface, bare foot, latest software update. Removed battery and reinserted scale.batteries after 30 seconds. Nothing works
2023-02-14	Is*****	Privacy policy pop up isnt going. I have confirm the policy and clicked next however it does not refresh to the apps main homepage. This is blocking me to use the app. Please fix asap!!
Privacy policy pop up isnt going. I have confirm the policy and clicked next however it does not refresh to the apps main homepage. This is blocking me to use the app. Please fix asap!!