Reviews of Sunrise Mobile

By: Altera Digital Health Inc.

List of user reviews and ratings for Sunrise Mobile

Total ratings

1.95 (Rating count: 34)

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Review summary

Sunrise Mobile shows perceived value for remote patient care, but Android users report major reliability and usability issues: login failures, crashes/slow performance, dysfunctional navigation after back-button removal, and data sync problems. Accessibility concerns and update-related incompatibilities were also noted. Overall, the app is seen as a potential healthcare tool, but requires substantial stability and UX fixes to meet clinical needs.

Pros

Remote access to patient care from anywhere, enabling care management outside desktop environments.
Some reviewers describe Sunrise Mobile as a useful tool for healthcare workflows and patient management.

Cons

Frequent login/authentication problems across Android (inability to log in, authentication errors) and device-specific login failures.
Frequent crashes, freezes, and long loading times (app not loading consistently, spinning loading indicators).
Back button removal or non-functional navigation making it hard to move between patient lists.
Data synchronization/update issues (deleted patients not syncing with SCM, new patients updating inconsistently).
Android updates causing the app to stop working (crashes or unusable) while iOS remains unaffected.

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User Reviews

Recent rating average: 2.20

All time rating average: 1.95

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45% (9)

Date	Author	Comment
2024-08-27	an*****	For users who are on dark mode this app doesn't adjust for that . Users are not able to view the results
For users who are on dark mode this app doesn't adjust for that . Users are not able to view the results
2024-03-26	T *****	Not working.
Not working.
2023-04-05	Da*****	Doesn't load half the time. Takes 1-2 minutes to load when it does. Very buggy and delay of 5-10 seconds per job on the app. Needs serious upgrade.
Doesn't load half the time. Takes 1-2 minutes to load when it does. Very buggy and delay of 5-10 seconds per job on the app. Needs serious upgrade.
2023-02-10	Ch*****	can't review patient images
can't review patient images
2022-04-28	A *****	Limited use. Unable to access most documents I need to work up patients. A decent supplement but I still need my desktop for almost every patient encounter.
Limited use. Unable to access most documents I need to work up patients. A decent supplement but I still need my desktop for almost every patient encounter.
2021-07-30	Pa*****	Good
Good
2021-06-06	Ke*****	The app does not delete the patients i have removed from the list on SCM computer. So it is not an updated lists or it doesnt sync. Oddly though when a new patient is added it does update to the app.
The app does not delete the patients i have removed from the list on SCM computer. So it is not an updated lists or it doesnt sync. Oddly though when a new patient is added it does update to the app.
2020-06-12	Am*****	It stopped working completely after the last update on all Android devices but still works on iOS.
It stopped working completely after the last update on all Android devices but still works on iOS.
2020-03-06	A *****	Very unreliable. Frequently freezes at loading screen with spinning circle
Very unreliable. Frequently freezes at loading screen with spinning circle
2020-01-23	A *****	Can't log in any more and they can't help me
Can't log in any more and they can't help me