Reviews of Shell SmartPay Puerto Rico

By: Artisoft Laboratories App

List of user reviews and ratings for Shell SmartPay Puerto Rico

Total ratings

4.78 (Rating count: 1,414)

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Review summary

Users appreciate the Shell SmartPay Puerto Rico app for its convenience, speed, and ease of use, enabling quick and secure payments at the pump without needing to enter the store. However, multiple users report that the app frequently logs them out, requiring repeated sign-ins, which diminishes its time-saving advantage. Payment errors occur for some, especially with QR scans or specific cards. Additionally, users desire improved fueling options and more detailed transaction data within the app.

Pros

Convenient and fast payment at the pump without needing to go inside the store
Easy to use interface that saves time while fueling
App keeps payment information secure
Receipts and transaction details are quickly available after payment
Allows adding multiple payment methods including credit cards

Cons

App frequently signs users out after closing, requiring repeated logins
Some users experienced payment errors when using certain payment methods or scanning QR codes
App does not allow estimating or filling the tank completely; users must preset fueling amount
Lack of detailed transaction information such as fuel amount and cost per liter

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User Reviews

Recent rating average: 3.40

All time rating average: 4.78

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10% (2)

Date	Author	Comment
2024-12-02	N *****	Don't provide to filling up. You need to estimate how much need to full the tank.
Don't provide to filling up. You need to estimate how much need to full the tank.
2024-02-17	Ma*****	Ever since the last update it doesn't stay signed in. If I close the app it literally signs me out.
Ever since the last update it doesn't stay signed in. If I close the app it literally signs me out.
2024-02-08	Da*****	It allows me to add an Amex and the station doesn't accept the payment method. Had to register two cards this should get looked at.
It allows me to add an Amex and the station doesn't accept the payment method. Had to register two cards this should get looked at.
2024-02-07	Ja*****	I've been using the app for many months now and it have failed about three times. But the main reason for my review is that the app doesn't stay signed in anymore. It wasn't like that like two or three months ago. It's a bit annoying having to log in every time. The purpose of this app is to save us time at the pump.
I've been using the app for many months now and it have failed about three times. But the main reason for my review is that the app doesn't stay signed in anymore. It wasn't like that like two or three months ago. It's a bit annoying having to log in every time. The purpose of this app is to save us time at the pump.
2024-01-25	Ro*****	For many years I was using app for PUMA to take advantage of the$0.05 per liter. They phased out the promotion at the end of 2023 so they lost my business. I came to Shell and immediately loaded the app on the gas station and validated all the information step by step with no issues. Now I'm pumping Shell. Excellent app.
For many years I was using app for PUMA to take advantage of the$0.05 per liter. They phased out the promotion at the end of 2023 so they lost my business. I came to Shell and immediately loaded the app on the gas station and validated all the information step by step with no issues. Now I'm pumping Shell. Excellent app.
2024-01-02	Jo*****	Ever since I switched from iOS to Android I've tried twice to pay at the pump by scanning the QR code and it gives an error message. Before I used in on both iOS and a previous android phone I had without any problems
Ever since I switched from iOS to Android I've tried twice to pay at the pump by scanning the QR code and it gives an error message. Before I used in on both iOS and a previous android phone I had without any problems
2023-12-21	Ar*****	I absolutely love this app! It keeps my info safe while allowing me to pump fuel fast. No need to go into the mart to pay. Very easy to use.
I absolutely love this app! It keeps my info safe while allowing me to pump fuel fast. No need to go into the mart to pay. Very easy to use.
2022-12-03	Ro*****	Suddenly it doesn't work, nothing, nada. No password reset, no new account. I was going to use it and it was logged out. Tried to login to no avail.
Suddenly it doesn't work, nothing, nada. No password reset, no new account. I was going to use it and it was logged out. Tried to login to no avail.
2022-07-19	Jo*****	Like the app. Can you add more details to the transaction. Details like amount and cost of fuel per liter. Thanks.
Like the app. Can you add more details to the transaction. Details like amount and cost of fuel per liter. Thanks.
2022-06-25	Al*****	So convenient and saves you the money of overpriced food and drinks at the register!
So convenient and saves you the money of overpriced food and drinks at the register!