Reviews of Al Hammadi Hospitals Group

By: Al Hammadi Group App

List of user reviews and ratings for Al Hammadi Hospitals Group

Total ratings

3.08 (Rating count: 726)

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Review summary

Users praise the hospital's quality of service and find the app useful for booking appointments quickly. However, many reviews highlight significant technical problems, including frequent crashes, failure to display lab reports, login issues, and poor synchronization with hospital and insurance systems. Additionally, lack of effective technical support and several usability concerns negatively impact the experience. Users request bug fixes and enhancements to improve app stability and functionality.

Pros

The hospital service and treatment is exceptional.
The app makes booking quick and easy.
Some users find it very useful and better than other hospital apps.
The app provides convenience for appointment booking, insurance approval status checks, and medical history access (when functioning).

Cons

The app frequently crashes or fails to open, especially after updates or Android OS upgrades.
Medical reports and lab results often do not display or download correctly; synchronization issues exist with internal systems and insurance.
Login and account management issues occur, such as auto-logout, duplicate or missing files, and registration errors.
Lack of proper technical support and customer service; difficult to reach support and unresolved bugs.
User interface problems like having to re-select the branch every time and inability to view family members for bookings.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.08

Upgrade to see all 24 reviews

54% (13)

Date	Author	Comment
2025-02-04	A_*****	1/ no update 2/ no report 3/ no approval 4/ no synchronization with internal system 5/ no synchronization with insurances just I can display old data
1/ no update 2/ no report 3/ no approval 4/ no synchronization with internal system 5/ no synchronization with insurances just I can display old data
2025-01-14	Ah*****	There is a problem with the app, I can't view or download my medical reports.
There is a problem with the app, I can't view or download my medical reports.
2024-12-14	Hi*****	doesn't work for lab reports most of the time. always shows an error
doesn't work for lab reports most of the time. always shows an error
2024-12-06	Jh*****	The hospital service and treatment is exceptional. However the application is disaster. IT team needs to be replaced.
The hospital service and treatment is exceptional. However the application is disaster. IT team needs to be replaced.
2024-11-11	mo*****	excellent 👌. all in hospital need 7 Star ⭐⭐⭐⭐⭐⭐⭐.
excellent 👌. all in hospital need 7 Star ⭐⭐⭐⭐⭐⭐⭐.
2024-10-24	Re*****	not updated and miss synchronization with many reports+ not easy to reach support, even after their reply below they didn't reply LOL
not updated and miss synchronization with many reports+ not easy to reach support, even after their reply below they didn't reply LOL
2024-10-22	SH*****	waiting time more than 1 hours for schedulesld appointment, it is like we don't have any thing else in the world today
waiting time more than 1 hours for schedulesld appointment, it is like we don't have any thing else in the world today
2024-10-14	mo*****	Still need some enhancement.
Still need some enhancement.
2024-07-13	Mo*****	الموضوع مزعج جدا ان نطر للخروج وتسجيل الدخول في كل مرة نحتاج فيها ان نحجز لفرد هو اساسا من الاسرة بسبب ان التطبيق لا يظهر الافراد البالغين The issue is very annoying to wait for the exit and log in every time we need to book for an individual who is basically from the family because the application does not show adult individuals
الموضوع مزعج جدا ان نطر للخروج وتسجيل الدخول في كل مرة نحتاج فيها ان نحجز لفرد هو اساسا من الاسرة بسبب ان التطبيق لا يظهر الافراد البالغين The issue is very annoying to wait for the exit and log in every time we need to book for an individual who is basically from the family because the application does not show adult individuals
2023-09-24	Wa*****	There is a bug in password txt box... Users can choose any PW with no limits.. But actualy its 15 digit as Max Check and fix In addition, we cant see the reports in the App !! Its showing gray empty screen.
There is a bug in password txt box... Users can choose any PW with no limits.. But actualy its 15 digit as Max Check and fix In addition, we cant see the reports in the App !! Its showing gray empty screen.