Zenpack: Quay video đóng hàng

"ZENPACK – RECORD PACKAGING VIDEOS BY TRACKING NUMBER

Zenpack is a packing video recording app for online shops, helping to store evidence by tracking number and quickly retrieve videos for inspection or dispute resolution.

Simply place your phone at the packing table, and staff can record the process of product inspection, packing, sealing, and handing over the package to the shipping company.

PACKAGING VIDEO RECORDING

Zenpack ensures each packing video is linked to the correct tracking number. Shops no longer need to store hundreds of separate videos in their phone library or spend a lot of time searching when customers complain about orders.

Videos can record:

• Product condition before packing

• Quantity, color, and product type
• Order number and tracking number
• Packing and shock protection process
• Package sealing process
• Package condition after completion

HANDOVER VIDEO SHIPPING

Shops can record the handover of packages to the shipper or shipping company.

Handover videos help record the condition of the package as it leaves the shop, providing additional evidence when clarifying responsibility during shipping.

RECORDING RETURNED PACKAGE OPENING VIDEOS

When receiving a return order, Zenpack supports recording the inspection and opening process.

This feature is suitable for the following cases:

• Customers returning incomplete orders
• Products being swapped
• Used returned goods
• Packages that are torn, dented, or have broken seals
• Returned products that are not the same as those sent by the shop

SAVE VIDEOS BY TRACKING NUMBER

Each video is saved by its corresponding tracking number, helping shops manage evidence more clearly than recording with a regular camera.

An order can have multiple types of related videos such as packaging videos, handover videos, and returned package opening videos.

FIND VIDEOS FAST

When checking an order, the shop only needs to enter the tracking number to find the relevant videos.

No need to scroll through hundreds of videos in your phone's library. No need to remember the recording date or the equipment used.

The search feature is especially useful for shops with many orders, many employees, or multiple packing areas operating simultaneously.

DOWNLOAD AND SHARE EVIDENCE

In case of disputes, shop owners can quickly find videos by tracking number, download them, or share the evidence with customer service, shipping companies, or e-commerce platforms.

Zenpack helps shorten the time spent searching for evidence and supports shops in being more proactive in handling complaints related to orders.

CENTRALIZED EVIDENCE MANAGEMENT

Zenpack is suitable for:

• Online shops
• Sellers on e-commerce platforms
• Packing and warehouse operations Operations Team
• Shop has multiple packing staff
• Customer Service Department
• Dispute and Return Handling Staff

REDUCING RISKS WHEN SELLING ONLINE

Zenpack helps shops save evidence in situations such as customers reporting missing items, incorrect products, damaged goods, swapped goods, or incorrect returns.

The application does not replace the approval process of the e-commerce platform. The outcome of dispute resolution depends on the policies and evidence standards of each platform.

Zenpack – Record the right order, save the right code, find the right video.