ARL Service Request

ARL Service Request is a complete, paperless service request management solution built for AKIJ Resource Limited employees. Create a request in seconds, attach photos or documents, and track its progress from submission to completion — all from your mobile device.

For Employees (Users) • Submit IT, admin, facility, transport and other service requests in seconds • Attach photos, PDFs or documents to your request • Track real-time status: Pending → Assigned → On Process → Done • View your request history and get notified at every step

For Approvers • Review incoming service requests on a dedicated dashboard • Assign requests to the right service personnel • Reject requests with remarks when needed • Monitor the full workflow with statistics and filters

For Service Personnel • View tasks assigned to you • Update progress and mark work as Done • Keep requesters informed at every stage

Key Features • Role-based dashboards for user, approver and service personnel • Real-time status tracking with progress indicator • Search and filter by status, priority, service type and date • In-app notifications • Profile and password management • Secure login with employee ID

This app is for internal AKIJ Resource Limited employees and requires a valid employee ID and password to sign in.