Lais App

Laís (lais.app) is a complete Brazilian platform for automated customer service, CRM, and Artificial Intelligence, designed to optimize business communication and boost sales through WhatsApp. With the motto "Laís takes care of your customer service while you take care of your business," the tool aims to deliver faster service with lower operational costs and a higher conversion rate.

Founded in Minas Gerais and an official Meta Business Partner, Laís stands out for its native and proprietary AI, having even been selected for internationalization programs at global technology events such as Web Summit (Lisbon) and GITEX Global (Dubai).

Below are the main highlights and functionalities that make up the platform:

1. Advanced Artificial Intelligence

Predictive Analytics: The AI ​​analyzes your company's customer service patterns to predict demand, identify operational bottlenecks, and suggest opportunities for improvement.

Sentiment Analysis: Identifies the emotional tone of customer messages, allowing the team to prioritize critical or dissatisfied customer service interactions.

Copilot Laís: A virtual assistant that works alongside human agents, suggesting real-time responses to speed up communication.

2. Automation and Intelligent Chatbot

Screening and Qualification: The chatbot responds immediately, qualifies leads, and automatically directs them to the correct departments or salespeople.

Nurturing Automations: Creation of automated follow-up flows, ensuring no customer is forgotten.

Scheduling and Campaigns: Allows scheduling message delivery for the ideal time and conducting segmented mass mailings using official templates approved by Meta.

3. CRM and Integrated Sales Management

Visual Sales Funnel: Captures, organizes, and tracks leads directly in a Kanban funnel integrated with WhatsApp, facilitating the visualization of business opportunities.

Relationship Management: Maintains a complete history of all interactions and preferences of each contact.

Tasks and Forms: Tools to organize the team's daily tasks and conduct surveys integrated with automations.

4. Team Management and Reports

Detailed Dashboards: Complete reports with team performance metrics, response times, and conversion rates.

Internal Collaboration: Includes an internal chat for communication between team members and a ticketing system for support. Multi-user support for social networks.