Reviews of AEC Mobile

By: Aiken Electric Cooperative

List of user reviews and ratings for AEC Mobile

Total ratings

3.50 (Rating count: 142)

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Review summary

Users appreciated the app's ease of use for payments and outage reporting before recent updates. However, multiple reviews report persistent server connection errors, preventing login and balance access. Many face issues with false app incompatibility messages even after updating, and trouble opening PDF bills due to missing viewers. The shift from real-time to periodic pricing frustrated pay-as-you-go users. Additionally, some experience crashes or freezing during payments. Overall, while the app was once reliable and simple, recent updates have introduced critical functionality problems impacting user experience.

Pros

Easy to pay bills and report outages.
Simple and straightforward features for utility management.
Previously reliable and functional before recent updates.

Cons

Frequent server connection errors preventing login and balance checks.
App update issues causing incompatibility messages despite having latest version.
Inability to open PDF bills due to missing PDF viewer support.
Delayed or periodic pricing information instead of real-time updates.
Recurrent crashes or app freezing during payment attempts.

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User Reviews

Recent rating average: 1.40

All time rating average: 3.50

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24% (13)

Date	Author	Comment
2024-04-08	ch*****	Use to show your price in live time. Now it has a periodic pricing. For anyone on pay as you go, this is a bad update. Hasn't affected me, but will for other people. Need to go back to where it was. Charges are too delayed now. Gfys, speaking for anyone living day by day.
Use to show your price in live time. Now it has a periodic pricing. For anyone on pay as you go, this is a bad update. Hasn't affected me, but will for other people. Need to go back to where it was. Charges are too delayed now. Gfys, speaking for anyone living day by day.
2023-01-23	Sa*****	Won't open pdf bill. Says it can't find Adobe pdf viewer on phone.
Won't open pdf bill. Says it can't find Adobe pdf viewer on phone.