orto

orto is an AI customer service chatbot service for small businesses.

Once the chatbot is installed on your website, the AI ​​automatically responds to customer inquiries 24/7, while inquiries that would otherwise require a human agent can be processed immediately via real-time notifications received through the mobile app.

Automate customer service by training the system with knowledge.

[Key Features]

● AI Automated Response
- Accurately answer customer questions based on learned knowledge
- Automatically handle recurring inquiries such as business hours, product information, and FAQs
- Automatically connect difficult questions to a human agent

● Real-time Conversation Management
- View all ongoing conversations at a glance
- Real-time customer message notifications (push notifications supported)
- Filter by status: AI resolved, unanswered, transferred to agent, etc.

● Direct Response (Agent Tickets)
- Agents directly handle inquiries that AI could not resolve
- Ticket status management (Pending → Processing → Completed)
- Respond immediately to customers via real-time chat

● Dashboard & Analytics
- Total number of conversations, AI resolution rate, real-time conversation status
- Charts showing daily conversation trends and distribution by time of day
- Statistics on frequently asked topics and resolution types

● Knowledge Base Management
- Register knowledge in various forms, such as Q&A, files, and URLs
- AI provides more accurate answers based on registered knowledge
- Easily add and manage knowledge on mobile

● Customer Management
- View visitor information and conversation history
- Manage notes and tags by customer

[For these people [Recommended for]

- Small business owners who spend a lot of time responding to customer inquiries

- Businesses with high customer touchpoints, such as cafes, academies, hospitals, and shopping malls

- Those who do not want to miss inquiries outside of business hours

- Those who want to manage customers efficiently without dedicated customer service staff

[Pricing Guide]

- Free Plan: Provides basic features (500 points per day)

- Paid Plan: Starting from 9,900 KRW per month, offers more points and advanced features

- Supports in-app subscription payments

Inquiries: support@aidive.co.kr

Website: https://orto.chat