Reviews of MySalam

By: Al Salam Bank-Algeria App

List of user reviews and ratings for MySalam

Total ratings

4.10 (Rating count: 568)

Review summary

MySalam app is appreciated for its ease of use and efficiency. However, users highlight issues such as missing features found in competitor apps, difficulties with the login keyboard, delayed synchronization causing outdated account data, occasional server downtime, and unclear guidance on login credentials and transfer processes. Performance can be slow when accessing spending details. Overall, while the app is practical and useful, improvements in functionality, user experience, and reliability are needed.

Pros

App is generally good and easy to use
Efficient and practical for users
Good overall application with useful features

Cons

Lack of some functionalities compared to competitor banks
Login keyboard is frustrating to use
Synchronization between account data and app is delayed (not live) and sometimes shows server downtime
Lack of clear instructions or user guide, especially regarding login credentials and transfer fields
App can be extremely slow when displaying spending data

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User Reviews

Recent rating average: 3.20

All time rating average: 4.10

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21% (3)

Date	Author	Comment
2024-11-10	Äy*****	الجزائر فيها مبرمجين مستوي عالي ماقدرنيش تخدموا موقع و تطبيق من مستوي متوازي مع دول العالم الاول وكذالك بورصة تليق لدولة بحجم قارة عليكم الاستثمار في أنفسكم كلش شي متخلف لا تستحقون حتي نجمة واحدة
الجزائر فيها مبرمجين مستوي عالي ماقدرنيش تخدموا موقع و تطبيق من مستوي متوازي مع دول العالم الاول وكذالك بورصة تليق لدولة بحجم قارة عليكم الاستثمار في أنفسكم كلش شي متخلف لا تستحقون حتي نجمة واحدة
2024-07-30	Sc*****	The app lacks some functionalities that other competitor banks offer, the login keyboard is frustrating to use, it needs to be improved
The app lacks some functionalities that other competitor banks offer, the login keyboard is frustrating to use, it needs to be improved
2022-11-16	Te*****	جيد
جيد
2021-08-08	Bl*****	A good app , but I would love it more if you add fingerprint to access directly into the app ! Thanks
A good app , but I would love it more if you add fingerprint to access directly into the app ! Thanks
2021-07-09	So*****	I have no clue what is my id and my password, can someone please tell me what are the information im supposed to put in in order to get access to my account?
I have no clue what is my id and my password, can someone please tell me what are the information im supposed to put in in order to get access to my account?
2021-03-26	Ot*****	Bonne application en générale. Deux points a réglé: la synchronisation live du compte et l'application, actuellement c'est J-1, donc pas trop pratique... Pendant les week-end c'est pas toujours fonctionnel, l'application affiche " Arrêt momentané du serveur... " J'espère que ça sera réglé ! Bonne chance
Bonne application en générale. Deux points a réglé: la synchronisation live du compte et l'application, actuellement c'est J-1, donc pas trop pratique... Pendant les week-end c'est pas toujours fonctionnel, l'application affiche " Arrêt momentané du serveur... " J'espère que ça sera réglé ! Bonne chance
2020-05-06	Im*****	I am trying to transfer money to another person. However, i don't know what to put in the "wording" field (just before sending) !? And Please update your user-guide pdf.
I am trying to transfer money to another person. However, i don't know what to put in the "wording" field (just before sending) !? And Please update your user-guide pdf.
2020-04-02	A *****	الرجاء تحديث التطبيق(update)!!!
الرجاء تحديث التطبيق(update)!!!
2019-12-01	A *****	Pas mal mais on est décembre et les informations ne sont pas mis a jour depuis le 3/11.
Pas mal mais on est décembre et les informations ne sont pas mis a jour depuis le 3/11.
2019-07-17	A *****	Efficient app ! Love it
Efficient app ! Love it