SoSecure by ADT: Safety App Android

Reviews of SoSecure by ADT: Safety App

By: ADT LLC App
List of user reviews and ratings for SoSecure by ADT: Safety App
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Total ratings

3.99 (Rating count: 3,560)

Review summary

Users praise SoSecure for safety, quick response, and ease of use, with ADT agents often cited as professional. However, recurring concerns include unclear onboarding and consent, login/account issues with limited support, and reports that ADT may drop the service. Installation and setup problems also recur. Overall, the app is valued for security and responsiveness, but reliability and onboarding clarity need improvement.
Pros
  • Provides safety and peace of mind with 24/7 protection, making users feel secure.
  • Quick, responsive help when needed and messages from the system or agents.
  • Easy-to-use, user-friendly app interface.
  • Supported by ADT’s reputation as a leading security provider.
Cons
  • ADT appears to be canceling or dropping the SoSecure service, creating uncertainty about future availability.
  • Unsolicited enrollment and unclear purpose of the app; users report not understanding why it's on their device.
  • Account/login issues and reports of poor or unavailable customer support to resolve problems.
  • Setup and installation problems, including involvement of outside vendors and difficulty getting the app configured.
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User Reviews

Recent rating average: 3.80
All time rating average: 3.99
Upgrade to see all 68 reviews
 5 star
49% (33)4 star
1% (1)3 star
13% (9)2 star
6% (4)1 star
31% (21)
DateAuthorRatingComment
2025-11-19
St*****		 one of the best free apps in the world and it's ran by ADT the world leader need I say more
one of the best free apps in the world and it's ran by ADT the world leader need I say more
2025-01-20
Ry*****		 Popular security
Popular security
2024-12-01
JO*****		 this one my father-in-law and my wife sent me and OMG don't go out of your radius
this one my father-in-law and my wife sent me and OMG don't go out of your radius
2024-11-19
Ch*****		 Never signed up
Never signed up
2024-10-07
Ju*****		 Didn't ask for it
Didn't ask for it
2024-09-13
Ca*****		 Absolutely feel safe having it with me everywhere everyday 24/7
Absolutely feel safe having it with me everywhere everyday 24/7
2024-08-14
Be*****		 Bad not secure.
Bad not secure.
2024-07-08
De*****		 🤟🏿👍🏿
🤟🏿👍🏿
2024-06-18
se*****		 Very professional agent in ADT company,very good take care about customers,always check on you
Very professional agent in ADT company,very good take care about customers,always check on you
2024-06-06
Mo*****		 Not sure why they are canceling it, it gives great peace of mind
Not sure why they are canceling it, it gives great peace of mind
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