Reviews of ActiveCampaign

By: ActiveCampaign App

List of user reviews and ratings for ActiveCampaign

Total ratings

4.31 (Rating count: 806)

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Review summary

Users find the ActiveCampaign Android app useful mainly for Deal and Task management and viewing basic campaign metrics. However, many express frustration with the login process, limited functionality, and frequent bugs. The app lacks advanced CRM features like automation and detailed campaign analytics, limiting its use primarily to quick contact management. While the interface is generally clean, the app is often considered incomplete and less effective compared to the desktop experience, leading to user disappointment despite positive customer support.

Pros

Useful for Deal and Task management, providing quicker and more convenient access than the desktop site.
Allows viewing key campaign performance metrics for quick high-level overviews.
ActiveCampaign as a company is professional and responsive in customer support.
User interface is clean and straightforward for basic tasks.
App provides essential contact management features on the go.

Cons

Login process is confusing and buggy, with frequent 2FA and account detail issues.
Limited app functionality; lacks advanced features such as campaign creation, automation management, and detailed analytics.
Frequent bugs and glitches, including unresponsive save/create buttons and occasional screen freezes.
Poor user experience with limited data visibility (e.g., inability to see which contacts clicked links or unsubscribed).
Mobile app is not well-optimized compared to desktop; many tasks require desktop access, making the app largely basic and incomplete.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.31

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36% (23)

Date	Author	Comment
2026-01-30	No*****	very good
very good
2026-01-05	fa*****	please let's do more lovely 🌹
please let's do more lovely 🌹
2025-11-15	Be*****	slow, run it on Google pixel pro and takes forever to search contacts
slow, run it on Google pixel pro and takes forever to search contacts
2025-10-29	Ja*****	worst overpriced software ever. no customer support ever. If you hear anything good about them, they are from 10 years ago. Management has changed and the whole software is literally the worst for value to price. I wasted so much money on this software and barely used it.
worst overpriced software ever. no customer support ever. If you hear anything good about them, they are from 10 years ago. Management has changed and the whole software is literally the worst for value to price. I wasted so much money on this software and barely used it.
2025-09-23	El*****	Horrible, absolutely horrible. I am an android user, and this app freezes or is delayed 90% of the time. Not loading, tasks completion not registering, not being able to access a deal or contact is a very much regular occurrence. Do not have a choice, as this is what my company uses, but absolutely would avoid if possible.
Horrible, absolutely horrible. I am an android user, and this app freezes or is delayed 90% of the time. Not loading, tasks completion not registering, not being able to access a deal or contact is a very much regular occurrence. Do not have a choice, as this is what my company uses, but absolutely would avoid if possible.
2025-09-12	Di*****	👎
👎
2025-08-28	Ma*****	account name needs ok
account name needs ok
2025-07-07	Ja*****	slow
slow
2025-06-12	Wa*****	I call it A EMAIL MARKETING CAMPAIGNS doing great things. Wayne Marley
I call it A EMAIL MARKETING CAMPAIGNS doing great things. Wayne Marley
2025-05-28	*****	Horribly optimised for Android devices. from crashes to failure to load information and pure unresponsiveness of features
Horribly optimised for Android devices. from crashes to failure to load information and pure unresponsiveness of features