Reviews of ActiveAlert

By: Active911, Inc App

List of user reviews and ratings for ActiveAlert

Total ratings

4.07 (Rating count: 4,859)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

ActiveAlert is a valuable emergency response app offering fast directions, preplans, and real-time dispatch alerts. However, multiple Android users report frequent issues with notifications not arriving unless the app is restarted or reinstalled, unreliable duty status changes, poor volume override leading to missed alerts, and critical mapping inaccuracies. Users also highlight a lack of Android Auto support and interface glitches affecting usability. Despite these problems, the app receives praise for its core functionality and helpful customer service.

Pros

Provides fast directions and mapping features useful for emergency response.
Includes useful functions like preplans, hydrants, and multiple agencies' statuses.
Good customer service that can assist with app issues and troubleshooting.
Allows monitoring of duty status and receiving dispatch alerts in one app.
Has a widget for quick duty status changes (though with some issues).

Cons

Frequent and persistent notification delivery issues, with users often not receiving alerts unless the app is opened or reinstalled.
Problems changing duty status reliably; button presses sometimes do not take effect without restarting or repeated attempts.
Does not override volume settings on Android properly, causing missed alerts when phone volume is low or silent.
Lack of proper integration with Android Auto, making it unsafe and inconvenient to respond while driving.
User interface issues such as content flashing, app freezing, and not maintaining list position when reviewing alerts.
Inaccurate or incorrect map directions causing critical navigation problems.
Poor handling of subscription renewal causing glitches and app instability.
Some features work better on iOS than Android, leading to frustration.
No easy way to archive alerts or export data.
App does not maintain user settings and requires frequent reinstalling for functionality.

Upgrade to see all 76 reviews

User Reviews

Recent rating average: 3.00

All time rating average: 4.07

Upgrade to see all 76 reviews

21% (16)

Date	Author	Comment
2026-07-05	K *****	its been working fine, in the last 2 weeks every time I open the app when our search team gets deployed ,it glitches by opening and closing ALL MY APPS. looks like something from an NSA or CIA 1980S MOVIE. keeps saying the app is not updated and doesn't support my s23 galaxy ultra
its been working fine, in the last 2 weeks every time I open the app when our search team gets deployed ,it glitches by opening and closing ALL MY APPS. looks like something from an NSA or CIA 1980S MOVIE. keeps saying the app is not updated and doesn't support my s23 galaxy ultra
2026-05-14	Su*****	The App was working great but lately the keeps randomly deleting itself and not able to keep it.
The App was working great but lately the keeps randomly deleting itself and not able to keep it.
2026-05-07	Ch*****	Glitches since last update. If you are using the lite theme and have it set to switch to dark mode when your phone switches it goes back and forth between the 2 constantly. Needs to be fixed. S25 Ultra
Glitches since last update. If you are using the lite theme and have it set to switch to dark mode when your phone switches it goes back and forth between the 2 constantly. Needs to be fixed. S25 Ultra
2026-05-06	Ru*****	Glad to see it finally work with android auto!
Glad to see it finally work with android auto!
2026-05-04	Ti*****	worked on my old Samsung phone and watch combo (s23 and watch4) does not send notifications to my new watch 8 from my s26. I've already delayed a couple of response time because of this. please add watch compatibility ASAP.
worked on my old Samsung phone and watch combo (s23 and watch4) does not send notifications to my new watch 8 from my s26. I've already delayed a couple of response time because of this. please add watch compatibility ASAP.
2026-04-22	Ch*****	works great
works great
2026-02-27	Za*****	I love this app, but hate having to have my ringtone and notifications on. it has the options to override silent but everytime it updates it doesn't work and all I get is vibration. so its either leave on vibration or endure the rest of the phones random noises.
I love this app, but hate having to have my ringtone and notifications on. it has the options to override silent but everytime it updates it doesn't work and all I get is vibration. so its either leave on vibration or endure the rest of the phones random noises.
2026-02-16	Da*****	New phone same issue as before . Calls and messages only come through when I open the app . Settings are correct as I mirrored another firefighter. Deleted the app restarted the phone and reinstalled and still have the same issue.
New phone same issue as before . Calls and messages only come through when I open the app . Settings are correct as I mirrored another firefighter. Deleted the app restarted the phone and reinstalled and still have the same issue.
2026-02-14	Th*****	Unfortunately this app has problem for use by visually impaired users: It has settings at the bottom that are behind phone navigation buttons so for example, I see "Home" "More" "Help" "Retrace" and "Settings" all together in one place but I can only use my phone native buttons in that area so none of the 911 app buttons work. If I could scroll the app further so the app links would work, the problem would go away. Therefore I am going to delete this app from my phone as being virtually useless.
Unfortunately this app has problem for use by visually impaired users: It has settings at the bottom that are behind phone navigation buttons so for example, I see "Home" "More" "Help" "Retrace" and "Settings" all together in one place but I can only use my phone native buttons in that area so none of the 911 app buttons work. If I could scroll the app further so the app links would work, the problem would go away. Therefore I am going to delete this app from my phone as being virtually useless.
2026-02-11	Ma*****	Found the issue and is working fine
Found the issue and is working fine