Reviews of Active Experience

By: ACTIVE Network, LLC

List of user reviews and ratings for Active Experience

Total ratings

1.62 (Rating count: 167)

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Review summary

Users report that while the app can provide basic virtual race timing and updates during runs, multiple issues diminish its reliability. The app frequently drains battery quickly, loses tracking data, and fails to upload results properly. Registration is cumbersome with poor UI design, and course maps often do not load, frustrating users and spectators alike. Background tracking instability and lack of clear instructions contribute to poor experiences. Although it has potential, the Active Experience app needs significant improvements for dependable race tracking and spectator support.

Pros

Provides timing for virtual races when GPS is enabled.
Gives updates to spectators or runners at mile markers in some cases.
Allows tracking of friends or runners in certain events.
Basic race tracking functionality works when conditions are met (e.g., GPS active).

Cons

App drains runners' phone battery rapidly, causing users to disable location or uninstall.
Tracking is unreliable; often starts late, loses data, or does not update properly.
Registration and UI are cumbersome with poor design and usability issues, especially date selection.
Course maps often fail to load or are missing, hindering route visualization.
Uploading results and race times fails frequently, even with proper screenshots and attempts.
Background tracking is unstable, causing runs to be lost if the app is not actively displayed or if power-saving features are enabled.

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User Reviews

Recent rating average: 1.60

All time rating average: 1.62

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15% (14)

Date	Author	Comment
2022-03-20	Mi*****	No map with approximate or real location and you have to register even as a spectator, very annoying. UI needs work. Worst of the marathon apps I've used as a spectator so far.
No map with approximate or real location and you have to register even as a spectator, very annoying. UI needs work. Worst of the marathon apps I've used as a spectator so far.
2021-12-03	Jo*****	If you are trying to do a virtual run/race this app needs to be able to let you pause/stop and then start again without going back to 0. I was trying to do my race when I realized I had to start over.
If you are trying to do a virtual run/race this app needs to be able to let you pause/stop and then start again without going back to 0. I was trying to do my race when I realized I had to start over.