Reviews of Ace Retailer Mobile Assistant

By: Ace Hardware Corporation App

List of user reviews and ratings for Ace Retailer Mobile Assistant

Total ratings

2.60 (Rating count: 405)

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Review summary

Users rely on Ace Retailer Mobile Assistant for work, appreciating features like the barcode scanner and store-specific data. However, many report serious issues including frequent crashes, slow load times, and poor interface design. Updates have worsened stability, with the app often freezing or failing to start. Barcode scanning is unreliable, and users face inconvenience from repeated logins and application restarts. Despite its useful features, overall user experience is frustrating, with common requests for significant improvements in performance and user interface.

Pros

App has useful features such as barcode scanner and store-specific data display.
Helps with work-related tasks and product lookup when functioning properly.
Photo functionality has been improved and restored in updates.
Track my truck feature was a reason for downloading the app initially.
Works fairly well for some users despite issues.

Cons

App frequently crashes, freezes, or fails to load, especially after updates.
Poor user interface with confusing design and bad UX decisions.
Long loading times and slow performance, often requiring app restarts.
Barcode scanner has functionality issues like poor autofocus and lack of flashlight option.
App loses user session frequently, requiring multiple logins per day and crashes when app is backgrounded or screen times out.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.60

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67% (57)

Date	Author	Comment
2026-07-12	Br*****	doesn't load when signing in just spins indefinitely. checked permissions, checked phone and apps and even upgraded my phone all together with no luck. instead I have to use acenet from my mobile web browser.
doesn't load when signing in just spins indefinitely. checked permissions, checked phone and apps and even upgraded my phone all together with no luck. instead I have to use acenet from my mobile web browser.
2026-05-22	Hu*****	Whoever designed this app needs to be fired.
Whoever designed this app needs to be fired.
2026-05-08	Al*****	Works, but the ai assistant is bad and prompts you for an 'allow microphone use' notification every time you open it if you decline. Also crashes for time to time.
Works, but the ai assistant is bad and prompts you for an 'allow microphone use' notification every time you open it if you decline. Also crashes for time to time.
2026-04-20	Bo*****	Since ARMA was installed during an update, i can no longer use the microphone to enter a SKU into the Search field. This has negatively impacted my productivity. Now I have to type all SKU's whenever I have to search for inventory.
Since ARMA was installed during an update, i can no longer use the microphone to enter a SKU into the Search field. This has negatively impacted my productivity. Now I have to type all SKU's whenever I have to search for inventory.
2026-04-16	An*****	App requires permission to share information with ai and 24/7 microphone permissions to use. Uninstalled.
App requires permission to share information with ai and 24/7 microphone permissions to use. Uninstalled.
2026-04-13	De*****	The app became pretty much nonfunctional after whatever update y'all pushed. My phone's UI wigs out and I can't even use the keyboard to type out SKUs and such. It crashes constantly and I can really only use the camera to scan the barcode moments before said crash. Can y'all make sure that your app functions properly with these updates before you push them out? Thanks.
The app became pretty much nonfunctional after whatever update y'all pushed. My phone's UI wigs out and I can't even use the keyboard to type out SKUs and such. It crashes constantly and I can really only use the camera to scan the barcode moments before said crash. Can y'all make sure that your app functions properly with these updates before you push them out? Thanks.
2026-04-13	Si*****	crashes every 30 seconds
crashes every 30 seconds
2026-04-12	Ra*****	it doesn't update as much as it needs to also doesn't scan correctly
it doesn't update as much as it needs to also doesn't scan correctly
2026-04-12	de*****	app gets worse monthly, its to the point the in-store devices can barely run it. my personal device (as well as others in my store) has constant screen flickering and crashing issues. it is literally unusable. DO NOT PUT ON YOUR PERSONAL PHONE.
app gets worse monthly, its to the point the in-store devices can barely run it. my personal device (as well as others in my store) has constant screen flickering and crashing issues. it is literally unusable. DO NOT PUT ON YOUR PERSONAL PHONE.
2026-04-11	Me*****	The latest update has made it unusable on my android phone.
The latest update has made it unusable on my android phone.