abrachat

Abrachat is a platform for building AI agents that perform real-world actions across WhatsApp, Instagram, Facebook, the web, and any other channels your team connects. Each agent can have custom tools—querying your API, writing to your database, scheduling appointments, creating tickets, and providing metrics—they're not chatbots with pre-set responses.

This app is the mobile dashboard for operating and monitoring your agents live: see what they're responding to, take control when needed, and manage the inbox from your phone.

— PRODUCTIVITY THAT PERFORMS LIKE A LARGER TEAM
Agents handle repetitive tasks 24/7: answering inquiries, rating responses, scheduling appointments, collecting data, responding to FAQs, and moving things within internal systems. Your team focuses on what requires human judgment.

— CUSTOM TOOLS THAT PERFORM ACTIONS
Connect agents to your APIs, CRM, ERP, database, or any internal service. AI decides when to execute each tool: check inventory, open a ticket, register a lead, return a metric, schedule an appointment.

— USE CASES
• Sales — handle inquiries, qualify leads, move pipeline, schedule visits.

• Support/IT — read knowledge base, create tickets, escalate to a human.

• Internal tools — agent responds to metrics, consults the ERP, queries the database.

• Operations — check stock, automate processes, schedule appointments.

— MULTI-CHANNEL
A single agent handles inquiries across WhatsApp Business, Instagram, Facebook Messenger, web widget, and any internal channels you connect. Unified inbox with filters, tags, and AI-powered search.

— AUTOMATED WORKFLOWS
Welcome, qualification, follow-ups, reminders — executed without intervention. Each step is recorded against the contact.

— HUMAN CONTROL IN EVERY CHAT
AI mode, operator mode, hybrid mode, or paused for each conversation. Take control whenever you want and return it to the agent when you're finished. A 24/7 WhatsApp Business banner helps you stay on track.

— AUTOMATIC CLASSIFICATION
AI scores each conversation (hot/warm/cold), detects intent, extracts key data (budget, area, urgency), and populates the contact's profile. Automatic tagging by topic and priority.

— VISUAL PIPELINE
Kanban view of your stages. Agents move conversations between columns as they progress. Long-press to manually reorder.

— TEAM AND INTERNAL NOTES
Conversation assignment, transfer with a message to a colleague, notes with @mentions, online/away statuses. Granular roles (administrator, supervisor, operator).

— QUICK REPLIES WITH VARIABLES
Shortcodes (type /greeting and it auto-completes) and variables {{name}}, {{area}} that are populated from the contact's profile. AI suggests new templates based on your frequent conversations.

— SMART NOTIFICATIONS
Get push notifications only for what matters: assigned messages, mentions, transfers, and priority events detected by AI. Configurable by type.

— AGENT CUSTOMIZATION
Define the role, knowledge, tools, model, and rules for each agent from the web console (https://ai.abrachat.com). The mobile app operates according to the platform's functionality.

Abrachat works in conjunction with your account at https://abrachat.ai. You need operator credentials to log in.

Feedback or questions? info@abrachat.ai