Reviews of Project Lab VR

By: Abacus Brands Inc. App

List of user reviews and ratings for Project Lab VR

Total ratings

2.27 (Rating count: 80)

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Review summary

Many users faced significant difficulties with email verification and account setup, which hindered app usage. Common technical issues included freezing or black screens during experiences. Some reported poor instructions and lack of customer support, while others praised customer service help when available. Despite these problems, users who got the app working enjoyed the educational and entertaining VR content, especially virtual dinosaurs and crystal kit activities. Compatibility issues with certain devices were also noted.

Pros

Some users found the app educational and fun for kids, especially with virtual dinosaurs and crystal kits.
Customer support helped some users resolve initial issues.
The app offers multiple VR experiences and options once logged in properly.

Cons

Frequent problems with email verification and account registration, preventing app usage for many users.
App freezes or shows black screen after scanning map or when starting experiences.
Lack of clear instructions, poor user guidance, and misleading setup pamphlets causing frustration.
App compatibility issues with some phones, causing freezing or crashes.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.27

Upgrade to see all 21 reviews

57% (12)

Date	Author	Comment
2024-12-26	Ut*****	Listen to me, if you bought the headset, do not install this app and return the headset for your money back, it told me there would be a blue dot in the middle of the screen, there was no blue dot, and it is all a hoax, please keep your money safe.
Listen to me, if you bought the headset, do not install this app and return the headset for your money back, it told me there would be a blue dot in the middle of the screen, there was no blue dot, and it is all a hoax, please keep your money safe.
2024-06-22	Da*****	I tried to do the solar system one for my kid, but its just stuck on focus your headset. I focused it, but there's no way to progress to the solar system, it just stays on focus with no option to move forward.
I tried to do the solar system one for my kid, but its just stuck on focus your headset. I focused it, but there's no way to progress to the solar system, it just stays on focus with no option to move forward.
2024-05-30	Da*****	I downloaded the app, verified my email, input the code with our crystal kit and the VR just uses our camera to see what the camera sees. Then you have to look at your poster to get the VR experience.
I downloaded the app, verified my email, input the code with our crystal kit and the VR just uses our camera to see what the camera sees. Then you have to look at your poster to get the VR experience.
2024-04-04	Le*****	The app did not work. The screen went dark
The app did not work. The screen went dark
2023-12-27	Ke*****	If it's freezing after scanning the map and you have nothing but a black screen, chances are the phone isn't powerful enough to enjoy the project sadly. Tried on the "suggested" (Calypso4) phone and then my own (Pixel6)....it ran flawlessly on the more powerful phone. Should really include proper recommended specs for parents to not lose their minds!
If it's freezing after scanning the map and you have nothing but a black screen, chances are the phone isn't powerful enough to enjoy the project sadly. Tried on the "suggested" (Calypso4) phone and then my own (Pixel6)....it ran flawlessly on the more powerful phone. Should really include proper recommended specs for parents to not lose their minds!
2023-12-27	To*****	After some initial issues with the app and some quick support from the manufacturer it is working now. Kids love it.
After some initial issues with the app and some quick support from the manufacturer it is working now. Kids love it.
2023-12-26	Me*****	Wish it would work. My son loves dinosaurs. Have tried multiple emails with no confirmation, emailed the company as it says to help no reply. So sad.
Wish it would work. My son loves dinosaurs. Have tried multiple emails with no confirmation, emailed the company as it says to help no reply. So sad.
2023-12-26	J *****	Tried registering and no email sent. Not in inbox or spam. Seems to be common thing with this app. I have done multiple resends with nothing. Would be nice receiving some assistance on this so my kid can use his Christmas present. Thanks
Tried registering and no email sent. Not in inbox or spam. Seems to be common thing with this app. I have done multiple resends with nothing. Would be nice receiving some assistance on this so my kid can use his Christmas present. Thanks
2023-12-25	St*****	When I get into app after scanning map. It freezes and doesn't work on my phone.
When I get into app after scanning map. It freezes and doesn't work on my phone.
2023-02-26	Mi*****	Was so excited for my son to do this. Got past the poster but wouldn't start the dino chase. Straight up said exit then its a black screen. Tried resetting and re downloading. Same thing.black screen. He didn't even get to experience anything. Money wasted, time wasted...
Was so excited for my son to do this. Got past the poster but wouldn't start the dino chase. Straight up said exit then its a black screen. Tried resetting and re downloading. Same thing.black screen. He didn't even get to experience anything. Money wasted, time wasted...