Reviews of Abacus

By: Emburse, Inc. App

List of user reviews and ratings for Abacus

Total ratings

2.71 (Rating count: 132)

Review summary

User reviews indicate that while Abacus offers a simple and efficient way to submit expenses that improves upon other tools, the Android app suffers from numerous bugs and frequent crashes. Users struggle with missing features like PDF upload, broken login processes, receipt handling issues, and poor customer support. Despite these problems, some users praise its intuitive expense entry and faster reimbursement experience compared to competitors.

Date	Author	Comment
2024-04-26	Sc*****	There capacity to handle the growth is depressing. The system gets bigger down for large payments and it takes forever for transfers. Do better because I don't want to switch.
There capacity to handle the growth is depressing. The system gets bigger down for large payments and it takes forever for transfers. Do better because I don't want to switch.
2023-10-03	Ne*****	This app fails at the basics and is not enjoyable to use after using better expense tools elsewhere. There's no way to upload a file like a PDF reciept or a screenshot. How am i supposed to submit an Uber trip reciept from my email. I can't associate a group of expenses to a trip. Each expense must be submitted individually. The support button in app doesn't even do anything. Avoid if you can.
This app fails at the basics and is not enjoyable to use after using better expense tools elsewhere. There's no way to upload a file like a PDF reciept or a screenshot. How am i supposed to submit an Uber trip reciept from my email. I can't associate a group of expenses to a trip. Each expense must be submitted individually. The support button in app doesn't even do anything. Avoid if you can.
2023-06-14	An*****	You'll have a hard time submitting an expense with this app. Always crashes on every expense. Even simple UI elements like text input are broken. I can't even type the dollar value of my expense because the digits are buggily displayed backwards and extra zeros are added on strange places. If you do get the inputs to work the app will still crash. Good luck to anyone trying to use this app. It's dead and neglected.
You'll have a hard time submitting an expense with this app. Always crashes on every expense. Even simple UI elements like text input are broken. I can't even type the dollar value of my expense because the digits are buggily displayed backwards and extra zeros are added on strange places. If you do get the inputs to work the app will still crash. Good luck to anyone trying to use this app. It's dead and neglected.
2022-10-12	ja*****	Easy to use but says I need to update my app before it let's me attach my bank account. None of the app stores have an update available. Help. I will improve my rating when this is resolved. The support button does not work either.
Easy to use but says I need to update my app before it let's me attach my bank account. None of the app stores have an update available. Help. I will improve my rating when this is resolved. The support button does not work either.
2022-06-22	Jo*****	Horrible interface. Trying to take out my money but it doesn't allow me to. Tried to link my bank. It doesn't have a option to in the app. They make intentionally confusing and difficult. Theyremove all access so funds stay stuck.
Horrible interface. Trying to take out my money but it doesn't allow me to. Tried to link my bank. It doesn't have a option to in the app. They make intentionally confusing and difficult. Theyremove all access so funds stay stuck.
2022-06-04	An*****	Horrible app. Very limited and hard to use. Error messages everywhere. No consistency with the web version.
Horrible app. Very limited and hard to use. Error messages everywhere. No consistency with the web version.
2022-05-12	Le*****	The app has stopped working for more than a month. It keeps saying there is a bug, and to check if the developers have provided an update. The updates make no difference, the app still won't work. Very disappointing.
The app has stopped working for more than a month. It keeps saying there is a bug, and to check if the developers have provided an update. The updates make no difference, the app still won't work. Very disappointing.
2022-05-11	Bl*****	Not bad design or looks but doesn't react properly to links sent from emails from Abacus. I have to uninstall the the app, go through the process in the browser ( because the app lacks some of the functionality of the browser ) then reinstall the app. Would love the ability to add cards/bank/ even a sign up option on app fresh install instead of just sign in.
Not bad design or looks but doesn't react properly to links sent from emails from Abacus. I have to uninstall the the app, go through the process in the browser ( because the app lacks some of the functionality of the browser ) then reinstall the app. Would love the ability to add cards/bank/ even a sign up option on app fresh install instead of just sign in.
2022-05-05	Cl*****	The app worked, but still had issues like linking a Credit Card. I switched phones and now it won't even open and keeps crashing. Tried talking to support with no solution. Only way to use this is through the website.
The app worked, but still had issues like linking a Credit Card. I switched phones and now it won't even open and keeps crashing. Tried talking to support with no solution. Only way to use this is through the website.
2022-02-22	Ke*****	I try to log in and it immediately fails MFA, even though it gives me a code in text. Speaking of giving the code, it generates the code 6 times. Completely unusable.
I try to log in and it immediately fails MFA, even though it gives me a code in text. Speaking of giving the code, it generates the code 6 times. Completely unusable.

Reviews of Abacus

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