Reviews of American Airlines

By: American Airlines, Inc. App

List of user reviews and ratings for American Airlines

Total ratings

4.81 (Rating count: 249,562)

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Review summary

Users frequently praise the app for being easy to use and navigate, with quick access to account status, customizable notifications, price comparison by day, and helpful features like an airport map. The app also supports in-app booking, changes, and cancellations, and makes TSA PreCheck enrollment straightforward. Common drawbacks are intermittent performance glitches and loading issues, device-specific UI problems, inability to add passport info, third-party bookings not appearing, and some missing media perks such as the free movie.

Pros

Easy to use and navigate; user-friendly interface.
Access to account status, progress toward status, and customizable notifications.
Price comparison by day and an airport map to locate connecting flights.
Able to book, change, or cancel flights within the app.
TSA PreCheck / Touchless ID enrollment via the app is easy.

Cons

Occasional performance glitches and loading issues; the app isn't consistently smooth.
UI/display problems on some devices (pages too large or won't load correctly).
Cannot add passport information in the app.
Reservations from third-party bookings may not appear in the app or website.
Some features like the free movie are not accessible.

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User Reviews

Recent rating average: 4.10

All time rating average: 4.81

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16% (159)

Date	Author	Comment
2026-08-22	Ch*****	7 hour delay... gave us a $12 voucher... INSULTING AND RIDICULOUS
7 hour delay... gave us a $12 voucher... INSULTING AND RIDICULOUS
2026-08-22	So*****	excellent app
excellent app
2026-08-21	Jo*****	the best undisputed undefeated app
the best undisputed undefeated app
2026-08-21	J *****	it works
it works
2026-08-21	Jo*****	easy to use
easy to use
2026-08-21	Ja*****	I try to always fly American. I have had good success in making it to and from my destination.
I try to always fly American. I have had good success in making it to and from my destination.
2026-08-21	Ji*****	Great app
Great app
2026-08-21	Sa*****	very useful and reliable
very useful and reliable
2026-08-21	Ch*****	Easy to use! Prompt updates on the flight!
Easy to use! Prompt updates on the flight!
2026-08-21	Gn*****	This airline SUCKS. Particularly flying out of Charlotte, American Airlines will give me connection flights that stop boarding 10 minutes after my flight lands and is a 19 MINUTE WALK according to the airport map.
This airline SUCKS. Particularly flying out of Charlotte, American Airlines will give me connection flights that stop boarding 10 minutes after my flight lands and is a 19 MINUTE WALK according to the airport map.