Reviews of American Airlines

By: American Airlines, Inc. App

List of user reviews and ratings for American Airlines

Total ratings

4.81 (Rating count: 260,475)

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Review summary

Users frequently praise the app for being easy to use and navigate, with quick access to account status, customizable notifications, price comparison by day, and helpful features like an airport map. The app also supports in-app booking, changes, and cancellations, and makes TSA PreCheck enrollment straightforward. Common drawbacks are intermittent performance glitches and loading issues, device-specific UI problems, inability to add passport info, third-party bookings not appearing, and some missing media perks such as the free movie.

Pros

Easy to use and navigate; user-friendly interface.
Access to account status, progress toward status, and customizable notifications.
Price comparison by day and an airport map to locate connecting flights.
Able to book, change, or cancel flights within the app.
TSA PreCheck / Touchless ID enrollment via the app is easy.

Cons

Occasional performance glitches and loading issues; the app isn't consistently smooth.
UI/display problems on some devices (pages too large or won't load correctly).
Cannot add passport information in the app.
Reservations from third-party bookings may not appear in the app or website.
Some features like the free movie are not accessible.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.81

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16% (169)

Date	Author	Comment
2026-09-05	Jo*****	user friendly
user friendly
2026-09-05	Mi*****	it a like complicated, but it seems to be okay.
it a like complicated, but it seems to be okay.
2026-09-05	Ri*****	Quick, informative
Quick, informative
2026-09-04	Ed*****	can't see my miles added
can't see my miles added
2026-09-04	De*****	easy to navigate!
easy to navigate!
2026-09-04	Jo*****	Check in if a breeze with this app
Check in if a breeze with this app
2026-09-04	La*****	its not set up to go between email and app very well when coming up with password and member number.
its not set up to go between email and app very well when coming up with password and member number.
2026-09-04	Da*****	other than requesting a refund on a mistake I made the site is user friendly
other than requesting a refund on a mistake I made the site is user friendly
2026-09-04	Me*****	We've been stuck at the airport since 5am as American Airlines canceled our flight leaving at 612am getting into Milwaukee WI at 1247pm and now we're not getting into getting into Milwaukee WI until 730pm! An entire vacation day ruined due to their incompetence! Not flying American Airlines again!
We've been stuck at the airport since 5am as American Airlines canceled our flight leaving at 612am getting into Milwaukee WI at 1247pm and now we're not getting into getting into Milwaukee WI until 730pm! An entire vacation day ruined due to their incompetence! Not flying American Airlines again!
2026-09-04	Ta*****	easy to use
easy to use