Reviews of American Airlines

By: American Airlines, Inc. App

List of user reviews and ratings for American Airlines

Total ratings

4.81 (Rating count: 234,444)

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Review summary

Users frequently praise the app for being easy to use and navigate, with quick access to account status, customizable notifications, price comparison by day, and helpful features like an airport map. The app also supports in-app booking, changes, and cancellations, and makes TSA PreCheck enrollment straightforward. Common drawbacks are intermittent performance glitches and loading issues, device-specific UI problems, inability to add passport info, third-party bookings not appearing, and some missing media perks such as the free movie.

Pros

Easy to use and navigate; user-friendly interface.
Access to account status, progress toward status, and customizable notifications.
Price comparison by day and an airport map to locate connecting flights.
Able to book, change, or cancel flights within the app.
TSA PreCheck / Touchless ID enrollment via the app is easy.

Cons

Occasional performance glitches and loading issues; the app isn't consistently smooth.
UI/display problems on some devices (pages too large or won't load correctly).
Cannot add passport information in the app.
Reservations from third-party bookings may not appear in the app or website.
Some features like the free movie are not accessible.

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User Reviews

Recent rating average: 4.80

All time rating average: 4.81

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17% (151)

Date	Author	Comment
2026-07-24	Mi*****	Always treating me the best!
Always treating me the best!
2026-07-24	Ma*****	fantastic and easy
fantastic and easy
2026-07-24	Da*****	it's way better than it used to be. still have a few disappearing boarding passes that are unexplained. and it made me check in again for a delayed connecting flight once I arrived at the connection with out any explanation.
it's way better than it used to be. still have a few disappearing boarding passes that are unexplained. and it made me check in again for a delayed connecting flight once I arrived at the connection with out any explanation.
2026-07-23	Ne*****	The photograph for destination San Antonio is tasteful and well composed.
The photograph for destination San Antonio is tasteful and well composed.
2026-07-23	Ch*****	Everything I need to know is right here on this app!
Everything I need to know is right here on this app!
2026-07-23	XA*****	good
good
2026-07-23	De*****	Great app. Easy to use.
Great app. Easy to use.
2026-07-23	Sa*****	first time great job.
first time great job.
2026-07-23	Ki*****	easy
easy
2026-07-23	Re*****	phenomenal
phenomenal