Reviews of American Airlines

By: American Airlines, Inc.

List of user reviews and ratings for American Airlines

Total ratings

4.81 (Rating count: 213,572)

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Review summary

Users frequently praise the app for being easy to use and navigate, with quick access to account status, customizable notifications, price comparison by day, and helpful features like an airport map. The app also supports in-app booking, changes, and cancellations, and makes TSA PreCheck enrollment straightforward. Common drawbacks are intermittent performance glitches and loading issues, device-specific UI problems, inability to add passport info, third-party bookings not appearing, and some missing media perks such as the free movie.

Pros

Easy to use and navigate; user-friendly interface.
Access to account status, progress toward status, and customizable notifications.
Price comparison by day and an airport map to locate connecting flights.
Able to book, change, or cancel flights within the app.
TSA PreCheck / Touchless ID enrollment via the app is easy.

Cons

Occasional performance glitches and loading issues; the app isn't consistently smooth.
UI/display problems on some devices (pages too large or won't load correctly).
Cannot add passport information in the app.
Reservations from third-party bookings may not appear in the app or website.
Some features like the free movie are not accessible.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.81

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1% (126)

Date	Author	Comment
2026-06-20	An*****	KillAr app
KillAr app
2026-06-20	Ch*****	Always polite, Always on-time, Always American Airlines.
Always polite, Always on-time, Always American Airlines.
2026-06-20	Da*****	good
good