iSmart

Ismart is a critical part of the customer onboarding and risk assessment process used by banks, NBFCs, and financial institutions. The CPV process involves physically verifying the customer’s address, identity, employment, and other KYC details to ensure the information provided is accurate and trustworthy.
This verification helps in:

- Assessing the authenticity of the borrower or applicant.
- Preventing fraud and identity theft.
- Ensuring compliance with regulatory and internal policy requirements.
- Reducing risk in credit underwriting.

A CPV agent typically visits the customer’s residence and/or office to verify the provided documents, capture photographs, collect signatures, and note observations. The findings are then uploaded into the system or submitted to the verification team for review.
It is commonly used in:

- Loan disbursements (personal, home, vehicle loans)
- Credit card issuance
- New account opening
- Employment background checks