Reviews of Swiftpac

By: Swiftpac Logistics

List of user reviews and ratings for Swiftpac

Total ratings

2.69 (Rating count: 253)

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Review summary

Users report that while Swiftpac offers useful features like a rate calculator and pre-alerting shipments, it suffers from frequent crashes, persistent login problems, outdated package statuses, and invoice management issues. The app often fails to update shipment information timely and lacks essential functions such as editing pre-alerts. These technical shortcomings, combined with reported poor customer service, impact overall user satisfaction despite a generally clean interface when operational.

Pros

The app provides a rate calculator useful for shipping quotes.
Allows for pre-alerting packages and consolidations.
The app interface is generally neat and user-friendly when it works.

Cons

Frequent crashes and app freezing, especially on login or usage of features like the rate calculator.
Login issues including incorrect password errors despite correct input and infinite login loops.
Lack of real-time and accurate package updates; status is often outdated or incorrect.
Inability to edit pre-alert or upload/view invoices properly within the app.
Poor customer service and communication reflected within the app experience.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.69

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64% (14)

Date	Author	Comment
2024-12-30	Ke*****	Won't let me login. Can you please fix the problem. When it's working it's great. When it's not........it's just a pain
Won't let me login. Can you please fix the problem. When it's working it's great. When it's not........it's just a pain
2024-06-05	Wi*****	Wouldn't recommend it. They say u can pay online, and then it never works . The app always crashes... Dont waste your time.
Wouldn't recommend it. They say u can pay online, and then it never works . The app always crashes... Dont waste your time.