Reviews of SOUFEEL - Personalized Gifts

By: SOUFEEL JEWELRY LIMITED App

List of user reviews and ratings for SOUFEEL - Personalized Gifts

Total ratings

4.45 (Rating count: 3,983)

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Review summary

Overall, reviews show strong appreciation for Soufeel's engraving options and gift-worthy designs, with many praising beauty and value. However, recurring negatives include misrepresented or low-quality items, unresponsive customer service, and issues with orders, tracking, and refunds. Some delays in shipping are also noted. The app offers appealing customization, but reliability and support problems hinder a consistently positive experience.

Pros

Engraving/customization option adds significant value to gifts.
Beautiful, gift-ready products praised by many reviewers.
Good value for money across multiple purchases.
Generally positive sentiment and repeat purchases indicate reliable overall experience.

Cons

Product quality issues and misrepresentation (items not matching pictures/descriptions, cheap materials, canvas vs. canvas paper).
Poor or unresponsive customer service with slow or no replies to inquiries.
Website/order tracking and refund problems, including orders not showing up, charges without refunds, and scam-like concerns.
Slow shipping and delivery delays.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.45

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28% (14)

Date	Author	Comment
2025-11-21	Ke*****	nothing like the pictures very disappointed it had letters missing and the photo wasnt even on the rose it was on the bubble wrap.
nothing like the pictures very disappointed it had letters missing and the photo wasnt even on the rose it was on the bubble wrap.
2024-04-07	De*****	Everything I have bought of this site has been for gifts, and they have been beautiful
Everything I have bought of this site has been for gifts, and they have been beautiful
2024-02-26	Ro*****	Issue with website not let me see my order and tracking my order and is a scamer and would not let me buy anything in the order and took my money no refund just not showing up on my cart or anything
Issue with website not let me see my order and tracking my order and is a scamer and would not let me buy anything in the order and took my money no refund just not showing up on my cart or anything
2023-11-07	Cm*****	Could not create photo cube and customer service was no help. Emailed them 4 times with no response.
Could not create photo cube and customer service was no help. Emailed them 4 times with no response.
2023-11-03	Ky*****	I just bought key chain and photo carriage music box. The quality of photo carriage is quite bad, very cheap looking and all made with plastic. I even received with one photo frame detached. Quality of product is like cheap item you bought from night market. I felt like being cheated. I think price paid is 5 to 6 times higher than price worth.
I just bought key chain and photo carriage music box. The quality of photo carriage is quite bad, very cheap looking and all made with plastic. I even received with one photo frame detached. Quality of product is like cheap item you bought from night market. I felt like being cheated. I think price paid is 5 to 6 times higher than price worth.
2023-09-04	Ta*****	Very good value for money
Very good value for money
2023-07-15	Ch*****	That's app scam i order 2 items bot she's give me I itimes and tell now she not give back to me..
That's app scam i order 2 items bot she's give me I itimes and tell now she not give back to me..
2023-05-18	Ca*****	The best 👌
The best 👌
2023-04-28	Sa*****	Excellent
Excellent
2023-03-14	Ed*****	Satisfiying service. The item is beautiful it is true on what they advertising on their website.
Satisfiying service. The item is beautiful it is true on what they advertising on their website.