Reviews of SmartEyes_Pro

By: RIFATRON Co.,Ltd. CCTV DIV. App

List of user reviews and ratings for SmartEyes_Pro

Total ratings

3.43 (Rating count: 641)

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Review summary

SmartEyes_Pro is praised when it works but suffers from recurring connectivity and stability problems. Top complaints include mobile data/Wi‑Fi failures, ckuser errors, and post-update crashes, with variability across devices and Android versions. The app is valued for long-term CCTV use and for features like zoom, playback, and sharing clips, but the core reliability issues dominate the feedback.

Pros

Positive sentiment when functioning, with reviews calling it a 'Great app' (and 'Great App') and some noting it as exceptional or excellent.
Long track record of use for CCTV, with users stating it has served its purpose for years.
Offers useful CCTV features (zoom, playback, sending video snippets) when it works.

Cons

Persistent connectivity problems across mobile data and Wi-Fi (cannot connect, network disconnected) across multiple reviews.
Frequent 'ckuser' / server / authorization errors (Failed to connect to site code: ckuser) and related connection failures.
Instability after updates, including crashes and ongoing connectivity issues.
Inconsistent performance across devices/Android versions (some devices work better than others; Android 13 issues).
4G/mobile data stops working for some users while Wi-Fi remains usable.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.43

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44% (15)

Date	Author	Comment
2026-06-17	Ph*****	Worked fine, then stopped connecting via mobile data. What is wrong, I can still connect on home wifi.
Worked fine, then stopped connecting via mobile data. What is wrong, I can still connect on home wifi.
2025-12-10	Ja*****	it is stopped working with mobile data not functioning anymore i deleted and uploaded again still not responding on mobile data checked with my data provider nothing wrong with it is the app provider not working
it is stopped working with mobile data not functioning anymore i deleted and uploaded again still not responding on mobile data checked with my data provider nothing wrong with it is the app provider not working
2025-11-26	ma*****	can't connect via wifi or mobile data please fix it ..
can't connect via wifi or mobile data please fix it ..
2024-09-04	Sh*****	Smart eyes pro will not connect too my system but when I do a network test it says it is successfully so it has to be this app that has stopped working.
Smart eyes pro will not connect too my system but when I do a network test it says it is successfully so it has to be this app that has stopped working.
2024-07-15	KI*****	After last update I can't connect to my device through mobile data.
After last update I can't connect to my device through mobile data.
2023-10-14	Tr*****	Had this for years but now the fast forward button doesn't work?
Had this for years but now the fast forward button doesn't work?
2023-05-26	Ma*****	No longer connects yet nothing has changed on my side "Failed to connect to site code: ckuser"
No longer connects yet nothing has changed on my side "Failed to connect to site code: ckuser"
2023-05-05	Sa*****	Had this for more than 3 yrs worked fine until today it keeps saying connection error which I've always had my connection on my phone and also says error ckuser and doesn't even connect and I've updated the software on the dvr box by the person who fitted them
Had this for more than 3 yrs worked fine until today it keeps saying connection error which I've always had my connection on my phone and also says error ckuser and doesn't even connect and I've updated the software on the dvr box by the person who fitted them
2023-04-02	Jo*****	After working fine for a few months the app now keeps saying network disconnected ,after initially connecting for about 20 seconds.dont know what the hell to do to solve it.it would also be nice, (and professional),to at least answer some of your customers reviews??
After working fine for a few months the app now keeps saying network disconnected ,after initially connecting for about 20 seconds.dont know what the hell to do to solve it.it would also be nice, (and professional),to at least answer some of your customers reviews??
2023-03-26	Jo*****	Exceptional
Exceptional