Reviews of SmartEyes_Pro

By: RIFATRON Co.,Ltd. CCTV DIV.

List of user reviews and ratings for SmartEyes_Pro

Total ratings

3.27 (Rating count: 641)

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Review summary

SmartEyes_Pro is praised when it works but suffers from recurring connectivity and stability problems. Top complaints include mobile data/Wi‑Fi failures, ckuser errors, and post-update crashes, with variability across devices and Android versions. The app is valued for long-term CCTV use and for features like zoom, playback, and sharing clips, but the core reliability issues dominate the feedback.

Pros

Positive sentiment when functioning, with reviews calling it a 'Great app' (and 'Great App') and some noting it as exceptional or excellent.
Long track record of use for CCTV, with users stating it has served its purpose for years.
Offers useful CCTV features (zoom, playback, sending video snippets) when it works.

Cons

Persistent connectivity problems across mobile data and Wi-Fi (cannot connect, network disconnected) across multiple reviews.
Frequent 'ckuser' / server / authorization errors (Failed to connect to site code: ckuser) and related connection failures.
Instability after updates, including crashes and ongoing connectivity issues.
Inconsistent performance across devices/Android versions (some devices work better than others; Android 13 issues).
4G/mobile data stops working for some users while Wi-Fi remains usable.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.27

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100% (15)

Date	Author	Comment
2026-06-17	Ph*****	Worked fine, then stopped connecting via mobile data. What is wrong, I can still connect on home wifi.
Worked fine, then stopped connecting via mobile data. What is wrong, I can still connect on home wifi.
2025-12-10	Ja*****	it is stopped working with mobile data not functioning anymore i deleted and uploaded again still not responding on mobile data checked with my data provider nothing wrong with it is the app provider not working
it is stopped working with mobile data not functioning anymore i deleted and uploaded again still not responding on mobile data checked with my data provider nothing wrong with it is the app provider not working
2025-11-26	ma*****	can't connect via wifi or mobile data please fix it ..
can't connect via wifi or mobile data please fix it ..